Yu-Ting Hung

•Provided friendly and professional customer service, helping customers identify products that matched their needs. •Assisted with product selection, answered questions, and explained product features and promotions. •Processed sales transactions accurately and handled cash and card payments. •Maintained attractive product displays and ensured the sales floor was clean, organised, and fully stocked. •Monitored inventory and assisted with receiving, pricing, labelling, and replenishing merchandise. •Supported promotional activities and contributed to achieving daily and monthly sales targets. •Resolved customer enquiries and complaints professionally to maintain high levels of customer satisfaction. •Worked effectively as part of a team while also managing individual responsibilities in a busy retail environment.

•Managed reservations and seating arrangements to ensure smooth guest flow. •Welcomed guests and provided personalised service based on their needs. •Handled guest enquiries and resolved service issues professionally. •Coordinated with the team to maintain efficient service during busy periods.

•Operate creature puppets in the venue, maintaining character, movement and guest engagement throughout each shift. •Deliver scripted lines or vocalisations as required; respond to guest questions/interactions while staying in character (or appropriately out-of-character depending on format). •Maintain high energy, stamina and physical performance standards: standing, walking, carrying puppet equipment, performing movements. •Work as part of a team: coordinate with other performers, stage‐management, technical crew, guest-experience staff. •Ensure safety of self, other performers, and guests (e.g., puppet movement in public spaces, visibility issues, props, costume hazards). •Participate in rehearsals/training, warm-up routines, costume/puppet checks, and contribute to improving guest experience.

• Provided attentive, customer-focused service to a diverse and international clientele. • Explained products clearly and confidently, adapting communication to each guest. • Built rapport with regular customers, enhancing repeat visits and customer satisfaction.

• Taking orders accurately and efficiently • Managing reservations or seating arrangements • Handling customer inquiries or complaints in a professional manner

• Greeting and assisting customers with ticket purchases, concessions, and seating arrangements. • Operating ticketing systems and cash registers with accuracy and efficiency. • Managing crowd control and assisting with crowd flow during busy periods.

• Researching and gathering information for program content, including topics, interviews, and music playlists. • Operating studio equipment, including soundboards, microphones, and recording devices, during live broadcasts or recordings. • Providing administrative support, such as answering phones, responding to listener inquiries, and maintaining program archives or databases

• Rehearsing puppetry sequences to ensure smooth and engaging performances. Contributing creative ideas to enhance puppet performances and storytelling. • Maintaining and repairing puppets and puppetry equipment as needed to ensure they • are in good working condition.

• Greeting and assisting customers as they enter the establishment, providing directions, answering questions, and ensuring a positive experience. • Assisting with crowd control during busy periods, directing customers to appropriate lines or waiting areas, and managing queues to ensure efficient flow.

• Providing technical support for sound, lighting, and audiovisual equipment during events or performances. • Collaborating with other staff members, such as stage managers, technicians, and performers, to coordinate event logistics and ensure smooth operations. • Managing the rental usage of equipment and making sure equipment is in good condition before and after the rental usage.