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Open to Permanent
Open to Permanent

Elsa Infantes Pinto

Fashionista ready for new challenges
About

I have strong retail experience at Reserved and ZARA, excelling in customer service, sales, and stock management across menswear, womenswear, and accessories. I thrive in busy environments, adapt quickly to new tasks, and am committed to maintaining high store standards and delivering excellent client experiences.

Previous Brands
Reserved
ZAPP
Amazon
ZARA
Creativevents
Work Experience
Sales Assistant
May ‘24 - Now
Reserved

My responsibilities include assisting customers, meeting targets, managing stock, processing transactions, and ensuring the store is tidy and organized.

Warehouse Operative
Mar ‘22 - Sep ‘22
ZAPP

Key responsibilities of picking and packing items, counting checking goods and data entry adhering to all health and safety regulations.

Warehouse Associate
Sep ‘20 - Feb ‘21
Amazon

Responsible of duties such as receiving and processing incoming stock and materials, picking and filling orders from stock, overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.

Fashion Sales Assistant
Jul ‘18 - Jul ‘19
ZARA

To have basic product knowledge being able to read the labels (model/quality/color/size). Organizing a zone to the company merchandising standards, removing overstock and identifying when an item is faulty. Fitting room & Stockroom: to understand the different stockrooms/layouts and know the basic standards required. Comply with the health and safety regulations. Ensures effective communication with the link/management. Actively gets involved in store meetings and participates in training. Able to support the till when necessary.

EVENT BARISTA
Oct ‘15 - Jun ‘18
Creativevents

To ensure an exceptional standard of service to all visitors. Having a good knowledge of the products on offer. Adhere to all Fire, Health and Safety Procedures.

Retail Experience
Retail Category
Other
Premium
Work Environment
Shopping centre
Flagship store
Product Category
Womenswear
Menswear
Accessories
Watches & Jewelry
Footwear
Beauty & Fragrances
Other
Responsibilities
Client Help
CRM
Complaint handling
Greeting
Returns & Exchanges
Online orders fulfilment
Packaging
Cash register
Transactions
Client Advising
Upselling
Product setup
Product labelling
Delivery processing
Inventory control
Stockroom management
Stock control
Order preparation
Store Maintenance
Open/closing store
Health & safety
Languages
Spanish - Native
Education & Training
CAPITAL CITY COLLEGE WITH KBM GROUP
‘21 - ‘22
Digital Marketing
Level 3
GOOGLE GARAGE
‘20 - ‘20
Digital Marketing
Fundamentals
FUNDACIÓN UNIVERSITARIA DE LAS PALMAS
‘12 - ‘14
Computer Science/Tourism
Level 3
CENTRO DE FORMACIÓN AURA S.L.
‘11 - ‘11
German/Customer Service
Diploma