Dynamic and results-driven professional offering extensive experience in managing end-to-end business operations, including retail, sales, procurement, and possess strong acumen of customer success. Proficient in defining and implementing KPIs to optimise revenue, increase sales, and improve client retention. Instrumental in determining customer needs, responding to customer queries, and co-ordinating with internal departments to optimize customer services and brand awareness. Well-versed in liaising with senior leadership and stakeholders to define and implement business success strategies for achieving organisational objectives. Adept at planning and initiating promotional campaigns and events to improve product awareness and generate revenue. Highly skilled in identifying and promptly resolving customer issues for improving client satisfaction. Excel at evaluating and maintaining inventory levels, streamlining supply chain processes, and creating related reports. Articulate communicator possessing excellent problem-solving, analytical, and decision-making skills with keen attention to detail.