Perez is available for work
Dynamic and results-driven professional offering extensive experience in managing end-to-end business operations, including retail, sales, procurement, and possess strong acumen of customer success. Proficient in defining and implementing KPIs to optimise revenue, increase sales, and improve client retention. Instrumental in determining customer needs, responding to customer queries, and co-ordinating with internal departments to optimize customer services and brand awareness. Well-versed in liaising with senior leadership and stakeholders to define and implement business success strategies for achieving organisational objectives. Adept at planning and initiating promotional campaigns and events to improve product awareness and generate revenue. Highly skilled in identifying and promptly resolving customer issues for improving client satisfaction. Excel at evaluating and maintaining inventory levels, streamlining supply chain processes, and creating related reports. Articulate communicator possessing excellent problem-solving, analytical, and decision-making skills with keen attention to detail.
Open to relocation
Open to Full time or Part time work
Cignpost Diagnostics, Remote
Jan 2021 - Jan 2022
Identified and promptly resolve customer complaints and queries to enhance satisfaction levels. Managed all swabbing slots and incorporated necessary changes to customer data. Administered all clients...
Harding Retail, Viking Cruises
Jan 2019 - Jan 2020
Administered cross-functional team of five members to implement company standards for achieving organisational objectives. Liaised with General Manager, Financial Officer, and Area Manager to streamli...
Store Manager/Assistant Buyer
Jan 2016 - Jan 2018
Developed knowledge of target markets and implementing strategies to attract new and existing clients for growing overall business. Provided exceptional training to cross-functional teams for achievin...
Integrated Business Planning (IBP)
Manage client expectations
Fashion and Business management
Business & Fashion (Continue…)
2021 to 2022
Advance Diploma, in Business Leadership and Management
Higher Diploma in Leadership & Business Management.
2017 to 2018
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