Mifa Chowdhury
I bring hands-on experience as a retail sales assistant in both high street and premium settings, with strengths in customer service, upselling, complaint resolution, and stock control. Trilingual in English, Italian, and Bengali, I thrive in fast-paced retail environments and adapt quickly to new challenges.
Represented the university at Open Days and on campus tours, delivering confident presentations to prospective students and parents. Acted as a key point of contact for visitors, fielding questions under pressure and providing a positive first impression of the university. Supported event-day operations, helping coordinate registration and visitor flow alongside academic and events staff.
Advised customers on frame and lens selections, regularly contributing to upsell of premium lens packages. Handled point-of-sale transactions accurately and maintained confidential records in line with data protection requirements. Resolved customer complaints and queries promptly, consistently receiving positive feedback from customers and management.
Delivered front-of-house table service for large-scale events hosting up to 300+ guests, maintaining a professional, welcoming manner. Managed dietary requirements and special requests, communicating clearly between guests and kitchen staff under time pressure.
I had the pleasure of working with Mifa as a Student Ambassador at university, where I was consistently impressed by their hard work, professionalism, and positive attitude. Mifa was always reliable, proactive, and willing to take on new responsibilities. They demonstrated excellent communication skills when working with students, staff, and prospective students, and represented the university with confidence and professionalism. What stood out most was their drive and willingness to go above and beyond. They took initiative, worked well as part of a team, and could always be trusted to complete tasks to a high standard. They approached challenges with a positive mindset and were genuinely committed to making a valuable contribution. I would highly recommend Mifa to any employer. I am confident they would bring the same level of dedication, initiative, and enthusiasm to any role and would be a strong asset to any team.