With extensive experience in fast-paced retail and hospitality, I excel in customer service, sales, and efficient cash handling. At TK Maxx, I honed skills in stock replenishment, till operations, and maintaining high levels of customer satisfaction. Fluent in basic English, I adapt quickly to diverse retail environments, ensuring smooth transactions and a clean workspace.
I managed order integrity by accurately processing up to 1000 orders per shift and maintaining a £0 cash discrepancy. I increased sales revenue by providing additional product recommendations exceeding average sales by £30.this helped me gain my confidence and knowledge in tills operations and made me more comfortable in managing cash Not only this but also ensured that I maintained a clean and organized bar as beers and drinks spill everywhere this ensured that closing the tills didn't take more than 10mins to complete, I then restocked the fridges and snacks and arranging any displays. • Please note - Any gaps are due to school time tables occupying my weeks *
I facilitated strong presentation skills by selling menu items which involved staying informed about the latest menu adaptations to provide customers with informed recommendations. I memorised and served breakfast, lunch and dinner to 100-200 customers per shift at a national chain restaurant. I also memorized special orders to give customized recommendations to guests.
I accumulated sales through not only engaging in generic conversations with customers but making sure that stock was replenished. I helped with customer queries, operated tills and also online order. I also anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction. Not only this but I aided customers with helpful information regarding TK Maxx's products and services.
As a steward I ensured I was orgnised this was in order to effectively manage resources and meet the needs of the people or the organisation that I was responsible for. Places where I had to steward at are: • Crystal palace festival • London triathlon • Half marathon • Big half marathon • All point east festival • London marathon