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Olivia Krooswijk

Marketing & Communications Director | Digital | E-Commerce | Luxury | ex LVMH Möet Hennessy Louis Vuitton
About

🚀 Luxury & Premium FMCG Brand Growth | Digital Marketing | E-Commerce & Consumer Engagement With nearly two decades of experience across Luxury Fashion, Premium Wines & Spirits, and Lifestyle industries, I specialize in Brand Strategy, Digital Marketing and Consumer Engagement. My expertise bridges strategic acumen with creative innovation, delivering high-impact brand growth and consumer desirability through digital-first solutions. 🔹 Digital & Brand Transformation – Successfully launched DTC platforms and CRM strategies for global brands, leading digital acceleration and customer retention. 🔹 Consumer Engagement & Storytelling – Passionate about crafting compelling brand narratives, ensuring seamless omnichannel experiences and data-driven personalization. 🔹 E-Commerce & Growth Strategy – Scaled online and retail experiences at Bacardi, Clos19 (LVMH), and Nyetimber, optimizing performance marketing, UX, and CRM. 🔹 Leadership & Global Expertise – Built and led high-performing, cross-functional teams across Europe, the U.S., and the Middle East, driving collaboration and innovation. A hands-on leader, I thrive on transforming premium and luxury brands into modern icons, seamlessly bridging heritage with cutting-edge digital innovation. Whether launching new digital channels, refining customer journeys, or scaling e-commerce solutions globally, my approach is always rooted in consumer insight and storytelling. 💡 Beyond Business: I am an advocate for diversity, inclusion, and purposeful brand evolution. Having lived and worked across the U.K., France, the Middle East and beyond, I bring a global mindset and deep market expertise. 🎓 Credentials & Highlights: ✅ MSc in Management, ESSEC Business School (LVMH Chair member) ✅ INSEAD Certificate – Driving Digital Marketing Strategy ✅ Led the global launch of Clos19 by LVMH, pioneering luxury e-commerce ✅ Strategic advisor & investor in emerging luxury brands Passionate about art, emerging talent, and the next wave of innovation in luxury. Always open to discussions on brand transformation, digital acceleration, and cross-industry collaboration.

Previous Brands
Métier
Bacardi
Nyetimber
YSSO
Moët Hennessy
Mulberry Company (design) Ltd.
Louis Vuitton
Corporate Executive Board
E.ON
Le Bristol Paris
Work Experience
Brand Marketing Director - Customer Director - Consultant
Sep ‘24 - Jan ‘25
Métier

• Advising on luxury customer journey optimization across retail, ecommerce, and pop-up stores. • Developing brand initiatives to accelerate customer recruitment and retention during peak periods.

Digital Commerce D2C Director
Sep ‘22 - Aug ‘24
Bacardi

Led the launch of Bacardi's Direct-to-Consumer channel: • Spearheaded the launch of the D2C channel for premium brands, integrating it into the digital ecosystem. • Led global webstore rollouts with a templated Shopify Plus platform, launching five stores within months. • Enhanced consumer engagement through tailored CRM strategies and targeted campaigns, driving higher conversion rates. Brand D2C Webshops: https://boutique.stgermainliqueur.fr/ https://shop.bacardi.com/ https://shop.bombaysapphire.com/

Digital marketing and ECommerce Director - Consultant
Apr ‘21 - Aug ‘22
Nyetimber

Review existing Digital Marketing, E-Commerce & CRM strategy to align Brand and commercial objectives.

Brand Strategy and Digital - Investor & Consultant
Jan ‘20 - Oct ‘22
YSSO

Working with Founder and Designer, Alexia Karides, to launch and communicate on the YSSO jewellery brand.

Global Marketing and Communications Director - Clos19
Apr ‘16 - Sep ‘19
Moët Hennessy

Built and established the identity and luxury positioning of a new LVMH brand and Lifestyle E-retailer, Clos19 to define long-term growth of category. Hired and developed a team of 7 people.

Senior Business Development Manager
Sep ‘15 - Apr ‘16
Moët Hennessy

Working on Global Moët Hennessy business projects: • E-Commerce launch: Prepared the brand positioning and marketing strategy • CRM Project: Analysis of existing CRM practices throughout Moët Hennessy WW and collaborated with LVMH global team to propose Moët Hennessy strategy. • MH Brand Education: Built Business case including structure and budget proposition to build WW Moët Hennessy Brand education team and presented to executive team.

Women Leather Goods Brand and Product Manager
Apr ‘14 - Aug ‘15
Mulberry Company (design) Ltd.

• Define positioning of collections based on brand strategy, consumer insights, pricing and competition trends. • Oversee forecasts and sales.

Senior Merchandiser & Buyer - Europe Leather Goods Team
Jan ‘09 - Mar ‘14
Louis Vuitton

In charge of the following Leather Goods categories: • Women's Rare & Exceptional • Women's Fashion Leather Goods • Men's leather goods • Travel Leader in Merchandising team to study competition.

Junior Merchandiser and Buyer - Europe - Leather Goods Team
Jun ‘08 - Dec ‘08
Louis Vuitton

In charge of the following Leather Goods categories: : • Small Leather Good • Mon Monogram Personalization • Trunks, Hardsided & Special orders

Brand manager - Krug Chanpagne
Jul ‘07 - Dec ‘07
Moët Hennessy

Participated in the launch of Krug Clos d'Ambonnay, « Krug is in the Air » communication project and « Krug Moon night » nightlife activation.

Management Analyst
Oct ‘05 - Aug ‘06
Corporate Executive Board

Marketing Executive Board: Presenting services and research findings to clients and organizing global executive peer to peer networking events.

Financial Analyst - Corporate Finance
Aug ‘03 - Apr ‘04
E.ON

Internship: Analyst in Corporate Finance Team – Project financing / Structured Finance

Business Centre Hostess
Apr ‘01 - Jun ‘01
Le Bristol Paris

Cost Control Assistant
Oct ‘00 - Mar ‘01
Le Bristol Paris

Languages
French - Native
English - Fluent
German - Fluent
Dutch - Basic
Italian - Basic
Education & Training
ESSEC - ESSEC Business School
‘06 - ‘08
Masters
Management - Luxury
University of Bath
‘01 - ‘05
Bachelors
Business - Management
London, UK