Hesham Saedi

• Preparing and presenting a range of cocktails at pace during busy service, paying close attention to presentation, measurements and final garnish, providing drinks for table service, or served over the bar. • Delivering fast and high-quality customer service, in a high-volume Soho venue during busy weekend nights. • Efficiently handling customer queries and challenging difficult situations calmly, maintaining a welcoming and professional environment for both staff and customers. • Preparing house cocktail pre-mixes, organising stock and supporting daily bar operations to maintain consistent and excellent service.

• Delivered personalised luxury service across Armani, Calvin Klein and Graff, advising customers on fragrance ranges, scent notes and brand heritage. • Served Arabic-speaking customers in Arabic and English, adapting recommendations to individual preferences and supporting premium purchases. • Operated cash/card POS and used tailored product recommendations and upselling to support higher-value sales during the festive period. • Maintained premium presentation standards while serving a diverse international customer base in a fast-paced department store environment.

• Provided engaging service to families, international tourists and high volumes of customers in a busy destination retail environment. • Operated tills and PEDs, answered product questions, demonstrated merchandise, replenished stock and supported deliveries within a 100+ employee team. • Adapted communication styles to different customers, e.g. children, and supported smooth FOH and BOH operations during peak shopping season, including Back to Hogwarts Day. • Promoted photo package deals to customers, explaining the savings compared with purchasing photos separately and encouraging additional purchases.

• Provided friendly, solutions-focused service across departments, handling product queries, tills and self-checkouts accurately. • Picked and packed grocery orders accurately for home delivery and on-demand services including Uber Eats and Deliveroo, ensuring products were correctly selected and prepared for dispatch. • Replenished shelves and maintained product availability throughout the day, while keeping displays tidy and well presented. • Assisted customers in locating products, answering questions and directing them to the appropriate department when needed.

• Managed luxury inventory across menswear, womenswear and accessories, transferring products efficiently between stockroom and shop floor. • Worked closely with sales and stockroom teams to locate and prioritise products quickly while maintaining brand presentation and maintaining organisation standards. • Assisted with stock replenishment during busy trading periods, ensuring Saint Laurent accessories were readily available on the shop floor and supporting smooth customer service. • Maintained accurate stock organisation and handled accessories with immaculate care, ensuring luxury items were cleaned gently to avoid scratching leather, and that they are stored and presented to the required brand standards.