Taniya Khatib
I bring strong retail experience as a store supervisor and counter manager, excelling in customer service, complaint resolution, and team support. Skilled in upselling, cash handling, and visual merchandising, I adapt quickly to busy shop floors and enjoy representing brands through friendly, professional service.
Verified high-volume transaction records for accuracy and integrity, and prepared reports for management review. Worked across internal teams to resolve discrepancies, showing reliability, professionalism and attention to detail.
Handled customer queries and complaints calmly and professionally, resolving issues on the spot to protect the customer experience. Trained and supervised store staff on product knowledge and customer service standards, supporting a consistent in-store experience. Managed footfall and floor coverage during peak hours, coordinating staff to maintain service levels and minimise wait times. Supported stock checks, visual merchandising and till reconciliation at opening and closing.
Managed monthly financial reports for 40 clients, communicating regularly to answer queries and build rapport and trust.
Served customers at a food and beverage counter, balancing friendly service with speed-of-service targets and order accuracy. Maintained a welcoming, high-energy environment during peak footfall periods, including mornings and weekends. Trained new team members on till operations, order accuracy and customer service standards. Reported and reconciled daily sales figures and supported accurate end-of-day cash-up.