Lina Viktorine

Supporting the Store Manager with day-to-day store operations and maintaining high customer service standards. Opening and closing the store and carrying out keyholder responsibilities. Supporting and guiding team members during shifts and helping to resolve customer queries. Processing transactions, supporting cash handling procedures and maintaining store standards. Working towards sales targets and helping create a positive customer experience.

Successfully ran my own mobile hairdressing business, managing appointments, client communication and day-to-day business responsibilities. Built and maintained strong relationships with clients through personalised service, reliability and attention to detail. Provided professional hair colouring services tailored to individual client requirements. Applied and maintained hair extensions, including consultations and aftercare advice. Created bridal and occasion hairstyles and worked closely with clients to achieve their chosen look.

Carrying out hairdressing support and various styles. Manning the reception desk and advising customers. Working effectively in a busy and pressurised environment. Managing and regularly updating the social media page.

Packing, scanning, sending and sorting parcels. Quality checking goods and using a pump truck to transport items. Delivering results within stated timeframes and following workplace procedures.

Registered deliveries and visitors, carried out bag searches and communicated with the team by radio. Patrolled the shop floor, protected goods and supported access to the safe and jewellery room. Ensured fire exits remained clear and security procedures were followed.

Carried out bag searches, queue filtering, ticketing and ID checks. Guarded the venue, followed security procedures and communicated by radio as part of a large team.

Supported the Manager in improving operations and resolving issues to deliver excellent customer service. Managed a team of 8 employees, including training and professional development. Worked directly with customers to achieve strong sales and speedy service.

Resolved customer issues efficiently and built relationships to improve loyalty and retention. Processed cash and card transactions and recommended additional items to increase sales. Created attractive product displays and prepared products for the sales floor.

Maintained knowledge of promotions, exchange guidelines, payment policies and security practices. Recommended products, replenished stock and supported inventory counts. Processed payments and responded to customer enquiries and concerns.