Adept at elevating customer د experiences and sales outcomes, I excelled in roles at Samsung Electronics and other prestigious retailers, mastering upselling and promotional support. My background in security at ICTS further showcases my versatility, combining keen O observational skills with a commitment to safety and customer service. Dynamic sales professional with a passion for client relationships and customer service. Possesses an entrepreneurial drive and enthusiasm for success, along with experience in the retail sector. Committed to providing consistently high level of customer service, with a knack for quickly building rapport with clients.
• Help customers with airport knowledge id have 5 key duties within this role. bag search, body search, x-ray ,baggage handling, loading. • Identify harmful or prohibited items • Prepared detailed reports of security incidents and investigations. • Investigated suspicious activity or possessions to safeguard assets and protect employees and guests. • Patrolled premises regularly to maintain order and establish security presence. • Confronted and restrained hostile and abusive persons in manner necessary to reduce risk of personal injury to staff and visitors.
• Operated cash register and POS to handle purchases, refunds, and exchanges for customers. • Encouraged customers to make additional purchases and suggested relevant items. • Met merchandising standards by keeping store stocked and products faced. • Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards. • Engaged with guests to understand and anticipate customer service needs. • Introduced promotions and sale opportunities, enticing customers. • Greeted and escorted customers to product racks and shelves to assist with finding merchandise. • Demonstrated product features and capabilities to potential buyers. • Greeted customers warmly and offered assistance. • Assisted customers with product selection to ensure customer satisfaction. • Helped customers find and select products. • Promoted visual presentation standards by keeping store replenished.
• Sales role for named perfume brands helping promote new fragrances • Helped with stocking, maintaining and tills when needed • provided in depth knowledge of products eg the variety of notes in each fragrances and the tones • Fostered and maintained relationships with key clients to support loyalty. • Provided strong customer service by greeting and building relationships with key clients. • Maintained knowledge of company products and services to make informed recommendations to clients. • Assisted customers with item returns and payment refunds. • Helped to identify and capitalize on potential market opportunities. • Explained and demonstrated product features, fousing on customer comfort level and retention. • Answered questions regarding store and merchandise. • Arranged and display merchandise to promote sales.