Niamh Ronald-Milligan

Delivered a comprehensive range of advanced beauty treatments including facials, massage therapies, waxing, body treatments, and nail services, ensuring exceptional client satisfaction. Conducted thorough client consultations to assess individual needs, recommend suitable treatments, and create personalised treatment plans. Built strong client relationships, resulting in repeat business, client retention, and positive word-of-mouth referrals. Managed all aspects of self-employment including diary management, appointment scheduling, payments, and keeping correct client records. Maintained a clean, safe, and professional working environment in line with strict hygiene, sanitation, and health & safety regulations. Demonstrated strong product knowledge by advising clients on aftercare and recommending suitable skincare and beauty products. Consistently met and exceeded retail and treatment targets through effective upselling and cross-selling techniques. Stayed up to date with the latest beauty trends, treatments, and product innovations through ongoing training and self-development. Handled client feedback and resolved any issues professionally, always ensuring a high standard of customer care. Worked efficiently in a fast-paced spa environment while maintaining attention to detail and delivering high-quality treatments. Collaborated with colleagues to create a relaxing, luxury experience for clients in line with Pure Spa's brand standards. Managed time effectively to maximise productivity and ensure smooth daily operations.

Provided friendly, enthusiastic customer service to children, parents, and carers Aided customers in finding age-appropriate toys and games Operated tills accurately, handling cash and card payments Maintained shop floor presentation, including stock replenishment and displays Ensured a safe, clean, and welcoming store environment Met store standards for customer service and professionalism Worked effectively as part of a team during busy periods Followed company policies, including health & safety procedures

Provided friendly and professional bar service to members and guests in a high-standard golf club environment Prepared and served a range of beverages including beers, wines, spirits, and basic cocktails Handled cash and card payments accurately using till systems Maintained cleanliness and organisation of the bar area in line with hygiene and safety standards Built positive relationships with regular customers, delivering personalised service Assisted during events such as tournaments, functions, and private bookings Restocked bar supplies and monitored inventory levels Worked efficiently during both quiet periods and busy service times

Performed a range of beauty treatments including manicures, pedicures, facials, and body massages, ensuring high standards of hygiene and client care. Provided personalised treatment recommendations based on clients' skin types and preferences.Built strong relationships with regular clients by offering friendly, professional service.Maintained a clean and well-organised treatment area. Managed front desk responsibilities including greeting clients, handling bookings, answering phone calls, and processing payments. Promoted salon products and services to help boost client satisfaction and sales. Worked collaboratively with team members to ensure smooth daily operations and a positive salon environment.

Planned and delivered engaging, age-appropriate activities to support early learning and development in line with the EYFS (Early Years Foundation Stage) framework. Supported children's personal, social, and emotional growth through positive interactions and encouragement.Maintained a safe, clean, and welcoming learning environment at all times.Built strong relationships with children, parents, and carers through open communication and regular progress updates. Assisted with feeding, toileting, and general care routines, ensuring children's well-being and comfort. Observed and recorded children's development, contributing to learning journals and reports. Worked closely with other staff to plan daily routines and ensure the smooth running of the nursery.

Supported senior stylists with hair washing, colouring, blow-drying, and basic styling services. Greeted clients, prepared them for treatments, and ensured they felt comfortable and well looked after. Maintained a clean and tidy salon environment, regularly sanitising stations and equipment. Managed appointment scheduling, handled phone calls, and helped with front desk duties when needed. Assisted with stock control, including organising products and replenishing retail displays. Built strong communication and customer service skills through daily client interaction. Learned professional salon techniques and industry knowledge through on-the-job experience and observation.

I was tasked with organising and presenting a presentation in-front of judges and my peers representing The Edinburgh Children's Hospital. I was up against 9 other groups and me and my group won and raised £3000 for the charity. Along side this we also done a bake sale and raised a further £400 and we contacted companies like sky and asked if they would donate items and we made up 150 care packages for the children. I approached and spoke to members of the public to raise awareness and encourage donations. I explained the purpose of the charity clearly and respectfully, handled donations responsibly, represented the hospital in a professional and positive manner. I worked as part of a team and followed instructions from supervisors and maintained a friendly and positive attitude at all times. I interacted with children and offered them some of the activities we had on.