I am currently employed at Philipp Plein as a Store Manager. I am reliable and conscientious with the ability to communicate, mentor, motivate, delegate, plan & execute clear instructions/decision. Currently seeking a challenging and rewarding position where I will be able to contribute to the improved efficiency and profitability of a company but also upgrade my existing skills and experience. With infectious enthusiasm and an inspirational personal style and self-drive, I have used my extensive experience of the retail industry to develop exceptional interpersonal, management & social skills, commercial awareness, organisation, forward planning & strategic skills, whilst assisting and advising, insuring the best service possible is given at all times.
Partnering with store management to: - Partnering with store management & seniors to: Achieve store sales budget by support all activities to achieve store objectives whilst maintaining operating costs; weekly managers meetings to discuss weekly results across UK & EU, creating strategic plans whilst keeping operating costs low. - Responsible for the coordination and oversee of FoH and BoH activities in order to meet the qualitative and quantitative results expected by the store. - Oversee the shop floor in order to smooth operations and facilitate the collaboration with the BoH team. - Support the Sale Staff in achieving targets and develop both store and individual targets. - Implement business action plans & training calendars to enhance sales for each product category and client tier segment. - Sharing information with store management regarding best and worst sellers, participating in deciding and implementing any improvements in the sales process. - Analyse monthly KPIs and identify strategies to ensure performance standards are met; individual monthly reviews. - Identify competencies gap and knowledge to develop sales staff; proposing sale development plans to the store management. - Monitor the quality of service offered to the clients and the performance level; coaching sale staff in selling competencies, tools and understand key business metrics. - Supporting cash handling procedures and transactions Opening and closing of the store. - Ensuring Sales team use companies “Build up relationship programme” with new & existing clientele efficiently.
- Top salesperson exceeding prestigious £1million 2 years running. - Ensuring KPIs: UPT, ATV & Cross-selling are aligned with company expectations. - Oversee junior sales to ensure performance standards are met. - Fashion show attendee; hosting clients for shows and events. - Supporting Sales Staff performance, providing mentoring and ensuring smooth operations on the shop floor - Cooperating with Managers to contribute to Sale Staff target achievement through: Efficient sales strategy, sourcing new clients through CRM tools, maintaining and building productive long-term relationships with clientele. - Supporting an environment of teamwork and trust: Collaborating with entire store staff, FoH & BoH ensuring product knowledge, stock levels and support of sales staff activities are met. - Assisting VIP clientele & Celebrities in choosing outfits for special events. - Up-selling to existing clientele services such Made-To-Measure when necessary in order to excel sales. - Flexible in communicating with clients on days off and holidays to arrange appointments. - Effectively communicating and collaborating with UK/European stores to ensure clients demands/requests are met.
- Driving individual KPI goals: guaranteeing cross and up-selling of all product categories, building long lasting relationships with clients using companies “Build up relationship program”. - Ensuring client book is constantly updated and retained for future appointments, providing appropriate follow-ups on all sales and requests. - Ensuring constant monitoring and implementation of CRM system in order to connect, build relationships and tailor new opportunities with potential clients. - Proactive team player, accepting instructions and providing feedback to seniors to support the store achievements and contributing to a positive working environment. - Assisting in merchandising and maintenance of the shop floor by upholding housekeeping standards in all areas of the store, including visual displays. - Understanding of the procedures set by the company regarding Sales and Service that need to be met. - Assisting VIP clientele & Celebrities in choosing outfits for special events. - Accurately pinning and taking measurements of a client’s alteration.
- As head of the watch department my responsibilities include educating colleagues on products and visual merchandising the watches and maintaining the replenishment and cleanliness of displays. - Handling and managing high valued luxury goods, including Armani, Gucci, Marc Jacobs, Michael Kors, Burberry, Hugo Boss and DKNY, as well as Rolex, Cartier, Omega, Longines, and Tag Heuer. - Communicating the features, quality and availability of products to the customer. - Maximizing store revenue by suggesting upgrades, insurance and add-ons to customers. - Experienced in helping customers in choosing and making bespoke designs. - Assisting customers with face to face or phone enquires as well as managing customer repairs and in store adjustments. - Arranging transfers, orders and deliveries. - Two-way conversations with luxury brands. - Handling cash and credit card payments whilst processing purchases accurately. - Processing returns and refunds as required in line with company procedures. - Creating and updating client database, whilst also developing own client book to directly market prospective sales. - Handling customer complaints in a calm manner. - Using the stock management system to long, check, locate and move stock both in and out of the store. - Occasionally being responsible for the stores security, including being its key holder. - Recorded proof of excellent customer service.