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Open to Permanent
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MD Akib Rayhan

Team Lead
About

I bring comprehensive retail expertise, managing e-commerce platforms and enhancing team performance. Experienced in product listing on Shopify, Etsy, and Amazon, I excel in smooth daily operations and providing exceptional customer service across luxury and premium categories.

Previous Brands
Crystal London Bridal Studio
Daraz Bangladesh Ltd.
Work Experience
Senior Executive ,Customer service and E-commerce
Nov ‘22 - Now
Crystal London Ltd.

• Launched Crystal London's new E-commerce website • Launched their Men's wear Section Named as 'Dapper Groom London. • Maintaining Their Social Media Pages and E-Commerce site. • Started listing products on Shopify, Etsy and Amazon. • Improved performance, hiring practices and management systems to facilitate success. • Assisting with day-to-day operations, working efficiently and productively with all team members. • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

Department Manager (Photography & Studio)
Jun ‘18 - May ‘22
Daraz

• Managed smooth operation of whole Photography team country wide. • Responsible for team performance metrics, inventory and cost • Successful production of category-based content and campaigns Monitored, tracked and controlled outcomes to resolve issues, conflicts, dependencies. • Used Microsoft excel and other software tools to create documents and other communications. • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Retail Experience
Retail Category
Luxury
Premium
Work Environment
Boutique
Outlet
Product Category
Menswear
Womenswear
Accessories
Footwear
Responsibilities
Greeting
Client Help
CRM
Complaint handling
Transactions
Returns & Exchanges
Packaging
Online orders fulfilment
Order preparation
Store Maintenance
Product setup
Product labelling
Inventory control
Recommendations
Shamim Sumon
Direct manager - Vertical Head, Daraz
Jun 2018 - May 2022

I hope you are well. I wanted to take a moment to provide some positive feedback on MD Akib Rayhan, who has been an outstanding addition to our team in his role. I’ve had the pleasure of observing MD Akib Rayhan’s work closely. He had consistently delivered exceptional results with his creative vision and technical expertise. His ability to produce high-quality content and adapt to our dynamic needs has significantly elevated our content declutter projects. Akib has shown remarkable skill in capturing compelling visuals and crafting engaging narratives, which have been pivotal in our content strategy. His proactive approach, attention to detail, and commitment to excellence have not only met but often exceeded our expectations. His contributions have made a tangible impact on our fashion team’s success, and his professionalism and creativity are truly commendable. I wanted to ensure his outstanding efforts are recognized and appreciated.

Languages
Urdu - Fluent
Hindi - Fluent
Bengali - Native
English - Fluent
Education & Training
DhakaImperialCollege-Dhaka,Bangladesh
‘10 - ‘12
GED
CumillaHighSchool-Cumilla,Bangladesh
‘01 - ‘10
High School Diploma