As a results-driven retail professional with management experience, I'm adept at delivering exceptional customer service and team performance. Skilled in social media engagement, problem resolution, and fluent in English and basic Vietnamese, I can adapt effortlessly to dynamic retail environments.
• Secretarial support to the management team with complex calendar management. • Assist with strategy and execution of marketing events and promotion to increase traffic and sales. • Implements Facebook and Google ads campaigns to increase monthly website traffic and digital existence .
• Assistant manager coordinated events and manage a team of five to a successful team of five to meet and surpass the sales target • Monitored and provided customers with upscale experience and problem resolution to achieve the best outcome. • Proactively engaged with customers to assist with any queries through social media platforms. WORK EXPERIENCE : SOCIAL MEDIA MARKETING