I am a Master’s qualified, Customer-focused Business Operations Manager with more than 4 years of international experience in Operations, Customer Relations, and Team & People Management. I am ambitious and always searching for better opportunities for my career advancement.
• Executed Company Launch - company setup, insurance, accountancy, site location & setup, Inventory forecast & management, go-to-market strategy, etc. • HR - Recruitments, onboarding & terminations processes, staff scheduling, training & micromanaging initial operation team of 15 employees & 3PLs for effective customer service. • Operations - Ownership of KPIs, sales targets, revenue generation, people management, budget, P&L management, and Global partner relations. • Customer Relations - Implementing strategies around customer support to optimize operation processes & improve customer satisfaction rate. • Logistics - sourcing, planning, tracking, warehousing, transportation, inventory control, reception of goods, placement & storage.
• HR - Recruitment & terminations process, Staff scheduling, leading, coaching & developing a team of 70 employees to put together a well-organized warehouse setup. • Operations - Managing P&L, sales, customer support, staff performance, & order deliveries to make informed decisions to achieve sales targets & fulfil KPIs. • Customer Service - Ensuring a high customer satisfaction rate, effectual operational processes, optimal product quality, and resolving issues. • Logistics - Inbound transportation, warehousing, fleet management, order processing, inventory control, supply & demand forecasting, 3Pls management. • Health & Safety - Facility management, hygiene & cleanliness, compliance with active licenses, HACCP guidelines and legal regulations.
• Operations - Assisting Store Manager in managing staff, order delivery, customer satisfaction rate, minimizing wastes, and creating an efficient & productive working environment. • Logistics - Daily reception of goods. Ensuring product quantity & quality, inventory accuracy, storage & shelf placement optimization. • Coordination - Work collaboratively with internal/external stakeholders like supply chain, marketplace, 3PLs, suppliers, shift leads, bike crew, landlords, customers, neighbors, etc.
• Daily Operations - Order management, Task distribution & assignment among 6-8 employees, delivery management, cuisine aid, customer relations, etc. • Health & safety - hygiene & cleanliness, compliance with HACCP guidelines and legal regulations, food & service quality assurance. • Logistics - managing stock deliveries, Inventory and storage management, forecasting & purchasing by data analysis, and supply planning using MS Dynamics ERP.
• Supply chain & logistics project coordination - data analysis, organisation of team meetings, documentation & presentation for the team. • Change management - measure created by package elaboration using SQL, Integrity testing, detect & remove errors in Web Analytics Tools. • Collaboration in projects like Drop-shipment with international partners for fast product delivery and Digital traceability of inventory to avoid inventory loss & delays.
Worked on a team project to make a library management system (Java/Netbeans platform). Was responsible for task assignment, project coordination and time management.