Dweet
Dweet
Open to Permanent
Open to Permanent

Rohit Saini

City Manager at Pedivan France - Business Operations
About

I am a Master’s qualified, Customer-focused Business Operations Manager with more than 4 years of international experience in Operations, Customer Relations, and Team & People Management. I am ambitious and always searching for better opportunities for my career advancement.

Previous Brands
Zoomo
Pedivan Sustainable Delivery Ltd
Gorillas
Pizza Hut France
Fnac Darty
Kyrion Technologies
Work Experience
City Operations Manager
Mar ‘25 -
Zoomo

City Manager
Jan ‘23 - Mar ‘24
Pedivan Sustainable Delivery Ltd

• Executed Company Launch - company setup, insurance, accountancy, site location & setup, Inventory forecast & management, go-to-market strategy, etc. • HR - Recruitments, onboarding & terminations processes, staff scheduling, training & micromanaging initial operation team of 15 employees & 3PLs for effective customer service. • Operations - Ownership of KPIs, sales targets, revenue generation, people management, budget, P&L management, and Global partner relations. • Customer Relations - Implementing strategies around customer support to optimize operation processes & improve customer satisfaction rate. • Logistics - sourcing, planning, tracking, warehousing, transportation, inventory control, reception of goods, placement & storage.

Store Operations Manager
Dec ‘21 - Aug ‘22
Gorillas

• HR - Recruitment & terminations process, Staff scheduling, leading, coaching & developing a team of 70 employees to put together a well-organized warehouse setup. • Operations - Managing P&L, sales, customer support, staff performance, & order deliveries to make informed decisions to achieve sales targets & fulfil KPIs. • Customer Service - Ensuring a high customer satisfaction rate, effectual operational processes, optimal product quality, and resolving issues. • Logistics - Inbound transportation, warehousing, fleet management, order processing, inventory control, supply & demand forecasting, 3Pls management. • Health & Safety - Facility management, hygiene & cleanliness, compliance with active licenses, HACCP guidelines and legal regulations.

Store Operations Supervisor
Apr ‘21 - Dec ‘21
Gorillas

• Operations - Assisting Store Manager in managing staff, order delivery, customer satisfaction rate, minimizing wastes, and creating an efficient & productive working environment. • Logistics - Daily reception of goods. Ensuring product quantity & quality, inventory accuracy, storage & shelf placement optimization. • Coordination - Work collaboratively with internal/external stakeholders like supply chain, marketplace, 3PLs, suppliers, shift leads, bike crew, landlords, customers, neighbors, etc.

Service Manager
Apr ‘19 - Apr ‘21
Pizza Hut France

• Daily Operations - Order management, Task distribution & assignment among 6-8 employees, delivery management, cuisine aid, customer relations, etc. • Health & safety - hygiene & cleanliness, compliance with HACCP guidelines and legal regulations, food & service quality assurance. • Logistics - managing stock deliveries, Inventory and storage management, forecasting & purchasing by data analysis, and supply planning using MS Dynamics ERP.

Junior Project Manager
Jul ‘18 - Sep ‘18
Fnac Darty

• Supply chain & logistics project coordination - data analysis, organisation of team meetings, documentation & presentation for the team. • Change management - measure created by package elaboration using SQL, Integrity testing, detect & remove errors in Web Analytics Tools. • Collaboration in projects like Drop-shipment with international partners for fast product delivery and Digital traceability of inventory to avoid inventory loss & delays.

Software Development
Jun ‘14 - Jul ‘14
Kyrion Technologies

Worked on a team project to make a library management system (Java/Netbeans platform). Was responsible for task assignment, project coordination and time management.

Languages
English - Fluent
French - Work Proficiency
Hindi - Native
Education & Training
IAE Gustave Eiffel
‘17 - ‘19
Master
Master of International Business
ISEP - école d'ingénieurs du numérique
‘16 - ‘16
Certification
semester exchange , Computer Systems Networking and Telecommunications
Chandigarh University
‘12 - ‘16
Bachelors
Bachelor of Computer Science Engineering
Paris, France