I am a Master’s qualified, Customer-focused Business Operations Manager with more than 4 years of international experience in Operations, Customer Relations, and Team & People Management. I am ambitious and always searching for better opportunities for my career advancement.
• Executed Operation Launch - company setup, insurance, accountancy, warehouse setup, etc. • Recruiting, onboarding, staff scheduling, training & leading initial operation team. • Implementing strategies around the geographical, legal & other city aspects to optimize operations & improve services. • Ownership of KPIs, sales targets, revenue generation, people management & partner relations. • Monitoring H&S risks, procedures, and compliance with active licenses and regulations.
• Recruiting, Staff scheduling, leading, coaching & developing team of supervisors, Operation associates & bike crew to put together well organised Warehouse setup. • Analysing data around P&L, sales, customers, staff performance, & order delivery to make informed decisions to achieve sales targets & fulfil KPIs. • Ensuring high customer satisfaction rate, effectual operational processes, optimal product quality, health & safety standards, hygiene & cleanliness. • Work collaboratively with many different stakeholders like suppliers, shift leads, bike crew, landlords, customers, neighbours etc.
• Assisting Warehouse manager in managing staff, order delivery, customer satisfaction rate, minimizing wastes, efficient & productive working environment. • Ensuring Optimal product quality & inventory accuracy, managing stock shipments, storage & shelf placement optimization. • Communicating with supply chain, marketplace & other departments to manage operations & make sure that processes are implemented correctly.
• Operational Flow Management - with Microsoft Dynamics 300 ERP to improve food & beverage management, engaging clients, suppliers & sales target. • Inventory management - forecasting & purchasing by data analysis, verification, supply planning & managing stock deliveries.
• Supply chain & logistics project coordination - data analysis, organisation of team meetings, documentation & presentation for the team. • Change management - measure created by package elaboration using SQL, Integrity testing, detect & remove errors in Web Analytics Tools. • Collaboration in projects like Drop-shipment with international partners for fast product delivery and Digital traceability of inventory to avoid inventory loss & delays.
Worked on a team project to make a library management system (Java/ Netbeans platform). Was responsible for task assignment, project coordination and time management.