Han Pham
❤️Business growth, strategic account management, and operational efficiency are my passions! I’m an energetic professional with 4+ years of experience in managing global B2B partnerships, streamlining supply chain processes, and coordinating multi-disciplinary projects in dynamic, fast-paced environments. 💪My greatest strength is bridging the gap between client needs and organizational capabilities to optimize performance and drive results. By leveraging data analysis, cross-functional collaboration, and proactive problem-solving, I ensure that stakeholders achieve sustainable revenue growth and exceptional customer satisfaction. 🔷Nurture key client relationships through regular engagement and tailored solutions. 🔷Leverage data analytics to identify opportunities and maximize ROI. 🔷Negotiate and finalize contracts that balance profitability with client objectives. 🔷Manage multiple projects simultaneously, delivering on time, on budget, and on point. 🔷Facilitate clear communication among diverse teams to foster efficiency and innovation. If you’re looking to collaborate or want to know more about how I can help transform your organization’s account management and operational strategies, feel free to connect with me! 📪 giahanpham96@gmail.com 📞: +33 7 80 80 04 11 👩🎓Expertise: Account Management, Strategic Partnerships, Supply Chain Coordination, Financial Coordination, Project Management, Negotiation, Data Analysis, Cross-Functional Collaboration, Continuous Improvement. Keywords: packaging, labeling solutions, RFID, sustainable, packaging automation, materials science, adhesives, digital label printing, flexible, biodegradable & recyclable Packaging
▪️Support operational activities across 13+ EMEA countries, resolving more than 700 cases while maintaining SLA and KPI performance. ▪️Manage and prioritize cross-functional requests, ensuring timely, accurate and compliant execution. ▪️Maintain more than 40,000 documents with strong attention to data accuracy, governance and consistency. ▪️Prepare operational reports and business updates to support performance monitoring and stakeholder decisions. ▪️Develop SOPs and work instructions and support documentation digitization projects across Europe and North America. ▪️Adapted from Salesforce to ServiceNow during the January 2026 system transition while maintaining operational continuity
▪️Managed B2B customer relationships and new-business activities across the EMEA market. ▪️Conducted 98 customer visits to understand requirements, develop opportunities and strengthen engagement. ▪️Acquired two new customers, contributing to commercial growth.
🔷International Sales Coordination & Key Account Support ▪️ Managed a €9M portfolio of 37+ B2B customers, achieving 100% retention through proactive account ownership and reliable service. ▪️ Served as the primary contact for customer requirements, commercial discussions, order and delivery concerns, claims and escalations. ▪️ Conducted regular field visits and customer business reviews to assess performance, resolve issues and identify growth opportunities. ▪️ Prepared sales reports, pipeline updates and account summaries for internal stakeholders. ▪️ Onboarded new customers from contract signing and account setup through implementation, delivery and post-launch support. 🔷Forecasting, Orders & Logistics Coordination ▪️ Prepared the regional Annual Operating Plan, forecasting annual sales by customer and product line, reviewing targets with management. ▪️ Conducted monthly demand and material forecasting to support production planning, stock availability and on-time delivery. ▪️ Monitored demand, inventory, production constraints and service levels to identify operational risks. ▪️ Coordinated with Supply Chain and Operations to manage shortages, allocate materials, expedite priority orders,mitigate delivery disruption. ▪️ Managed customer requirements and product information through specifications, approval, material planning, production and delivery. 🔷Pricing, Financial Follow-up & Claims ▪️ Prepared quotations, pricing proposals and annual commercial terms, ensuring accuracy and commercial alignment. ▪️ Collaborated with Finance on payment follow-up, debt collection, invoice reconciliation, credit & debit management, monthly order reviews. ▪️ Resolved customer complaints, delivery issues and commercial claims through timely cross-functional coordination. ▪️ Negotiated service levels, pricing adjustments and claims, securing €80K in waived charges. ▪️ Contributed to an automated quotation initiative to improve process efficiency and pricing accuracy. 🔷Customer Solutions & Commercial Growth ▪️ Translated customer requirements into tailored product and system solutions, generating €200K+ in incremental revenue. ▪️ Coordinated Sales, Supply Chain, Operations, Finance and technical teams to deliver customer projects on time. ▪️ Delivered customer presentations on new systems and product applications, explaining their benefits and implementation requirements. ▪️ Created product catalogues and sample books to support customer presentations and commercial discussions. ▪️ Best Performance Award for excellence in local product-development initiatives.
🔷Sales Support and Revenue Growth: ▪️Supported sales in achieving revenue targets by coordinating with internal teams to meet customer needs and ensure timely delivery. ▪️Negotiated solutions to save over $80,000 in shipment delay and defective goods charges. 🔷Customer Issue Resolution: ▪️Resolved customer concerns, collaborating with various departments, and providing excellent service through regular reviews. ▪️Coordinated with international teams for order migration and local support.
🔷Client Relationship Management: ▪️Established and managed client relationships through research, communication, and meetings. ▪️Landed a new client in the first month and 4 new clients in 8 months. Facilitated on-site testing and contract signings during business trips. 🔷Coordination and Documentation: ▪️Ensured rice cargo quality with inspectors, warehouses, and factories. ▪️Managed contracts, payments, and firm records, optimizing performance and ensuring timely documentation.