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Elena Carini

Customer Assistant
About

Experienced retail sales assistant with a focus on luxury brands at Selfridges and JD. Skilled in personalised customer service, visual merchandising, and driving sales. Fluent in Italian and English, adaptable to dynamic retail environments.

Previous Brands
Aqua Kyoto
12.1 Restaurant
Selfridges
Villa del Golfo
The Hart Lounge
TK Maxx
Lavas Takeaway
JD
Out of Essex
Turners Hill Cafe
Work Experience
Waitress
Nov ‘22 - Jun ‘23
Aqua Kyoto

• Specialised in Japanese cuisine, effectively managing orders and maximising sales. • Orchestrated high-end events, ensuring exceptional service and a premium customer experience. • Demonstrated strong attention to detail in setting up dining areas to meet the expectations of an upscale clientele.

Chef de Rang
May ‘22 - Aug ‘22
12.1 Restaurant

• Managed service for 150-400+ clients daily in a high-paced beachside restaurant. • Led a team, ensuring prompt service, coordinating with kitchen staff, and maximising sales through tailored recommendations. • Played a key role in delivering high-standard service during private events, with meticulous attention to detail.

Sales Assistant
Oct ‘21 - Jan ‘22
Selfridges

• Represented luxury brands such as Diptyque, Fornasetti, and Acqua di Parma. • Provided personalised customer service, using deep product knowledge to drive sales. • Maintained high visual merchandising standards, enhancing the in-store experience.

Waitress
Jul ‘21 - Sep ‘21
Villa del Golfo

diverse clientele. • Completed a 3-day course in sommelier skills and dining etiquette, enhancing wine service and table-setting ability.

Waitress
Feb ‘20 - Aug ‘20
The Hart Lounge

Customer Assistant
Nov ‘19 - Jun ‘21
TK Maxx

• Assisted customers with product selection, managed stock, and processed transactions. • Developed strong time management skills, particularly during peak seasons, ensuring efficient department closure. Additional Experience:

Cashier
Dec ‘18 - Jun ‘19
Lavas Takeaway

Sales Assistant
Jun ‘18 - Sep ‘18
JD

Make-up Artist/Beautician
Oct ‘17 - Nov ‘17
Out of Essex

Waitress
Dec ‘16 - Feb ‘17
Turners Hill Cafe

Retail Experience
Retail Category
High street
High-end luxury
Luxury
Work Environment
Boutique
Shopping centre
Department store
Pop-Up
High street store
Outlet
Product Category
Menswear
Womenswear
Accessories
Beauty & Fragrances
Responsibilities
Greeting
Client Help
Storytelling
Upselling
Cash register
Returns & Exchanges
Transactions
Client Advising
Product demos
Stockroom management
Open/closing store
Inventory control
Product setup
Languages
Italian - Fluent
English - Fluent
German - Basic
Spanish - Work Proficiency
Education & Training
Middlesex University
‘21 - ‘24
B.A. International Tourism Management with Spanish
Hertford Regional College
‘17 - ‘19
Level 3 Extended Diploma in Travel and Tourism
Cheshunt secondary school
‘12 - ‘17
GCSEs