Ana Stanciu
With a strong foundation in fashion retail, I thrive in delivering personalised customer service and sales excellence. Experienced across various retail environments, I'm adept at stock management and passionate about enhancing the shopping experience for a diverse clientele. Multilingual with a focus on luxury and premium sectors.
Nurtured long-lasting relationships with dedicated accounts, developing solutions to drive opportunities. Set up sales automation processes enabling multitasking. Conducted sales forecasts based on account trends and market developments. Executed contracts with keen eye for detail, finalising pricing and rights clearances with legal team. Built network across UK and EMEA markets to create healthy sales pipeline.
Reached out to potential customers through cold calling and email strategies to inform about products and services. Attended industry networking events and trade shows to gain leads and connect with prospective clients. Delivered personalised sales experience to maintain longstanding client relationships. Modified and customised selling methods based on customer profile and needs. Researched new products, market trends and innovations to stay abreast of industry updates.
Delivered group training to improve individuals' skills and career development, improving employee satisfaction and retention rates. Set clear, achievable targets for direct reports, increasing individual productivity through coaching and mentoring. Drove increased individual sales of personnel through daily feedback, 1:1 meetings, and performance monitoring using leadership and coaching skills. Met sales targets consistently and delivered on bottom-line budgeted profit for the sector. LANGUAGE
Implemented staff appraisal processes and devised customised development plans. Led regular team leader staff meetings, setting agendas, chairing and following up on immediate actions. Maintained company standards and adhered to county health and safety guidelines. Collaborated with security to manage loss prevention and security incidents. Managed inventory by approving purchases, negotiating pricing contracts and verifying costs and receipts.
Assisted in stock management, keeping stockroom tidy and organised at all times. Replenished and arranged out-of-stock products on shelves to increase visibility. Identified client needs and fulfilled orders through personalised, bespoke luxury service. Tallied transactions after business closure to identify and correct incorrect records. Demonstrated new and complex products to clients to stimulate interest and make sales.
She’s has a great personality and friendly person. Easy going with the customers giving them the best customer services. Would love to work with her again.