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MD Ashraful Alam Khan

Motivated, adaptable professional skilled in customer service and tech support, thriving in fast-paced environments.
About

With experience as a Customer Care Assistant in busy retail outlets, I deliver attentive customer service, efficient till operation, and maintain high store standards. Adaptable and quick to learn, I thrive in fast-paced environments and am committed to ensuring a positive shopping experience for every customer.

Previous Brands
Kacha Bazar Extra
Sara Tech
Shwapno Supermarket
Work Experience
CUSTOMER ASSISTANT
Sep ‘25 - Oct ‘25
Kacha Bazar Extra

Assisted customers with purchases, queries, and complaints. Operated tills, handled cash, and managed transactions. Maintained stock levels, displays, and store cleanliness. Developed communication, problem-solving, and teamwork skills.

JUNIOR SOFTWARE ENGINEER
Nov ‘23 - Feb ‘25
Sara Tech

Worked in a team environment to complete projects on time, showing flexibility by taking on different tasks when needed. Supported colleagues with basic technical issues, improving problem-solving and customer support skills.

CUSTOMER ASSISTANT
Aug ‘23 - Jan ‘24
Shwapno Supermarket

Served food, drinks, and assisted customers in the retail shop. Ensured hygiene standards and replenished stock as needed. Gained multitasking ability and customer service experience in a busy environment.

Retail Experience
Retail Category
Premium
Work Environment
Outlet
Other
Shopping centre
Product Category
Other
Responsibilities
Greeting
Client Help
CRM
Styling
Product demos
Client Advising
Packaging
Returns & Exchanges
Product setup
Product labelling
Order preparation
Languages
English - Fluent
Education & Training
University of West of the Scotland
‘25 - Unknown
MSC IN IT AND DATA ANALYSIS
Daffodil International University
‘20 - ‘24
BSC IN CSE