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Open to Permanent
Open to Permanent

Alexus Roxanne

Hard working person, punctual and honest, quick to adapt and learn new skills. Can work alone or with others as a team.
About

Experienced in luxury retail as a Counter Manager at Sisley, I excel in customer service, sales, team supervision, and expert product knowledge. Passionate about delivering personalised experiences, I adapt quickly and confidently support diverse shop floor tasks in fast-paced environments to consistently drive results.

Previous Brands
Cross Keys Homes
Sisley
INTERSENIORS scrl Intercommunale
Chelsea & Westminster Hospital
Work Experience
Care Assistant
Aug ‘23 - Now
Cross Keys Homes

Accompanying patients with different wellbeing activities e.g playing chess. Grooming patients and helping them with their personal care. Administering medication according to the Medication Administration Record (MAR) chart and checking vital signs. Ironing and taking clothes to be cleaned. Tidying apartments to maintain an enjoyable living environment. Assisting patients in daily activities needed to improve their quality of life e.g buying groceries.

Counter Manager
Nov ‘17 - Apr ‘19
Sisley

Recruiting, training, supervising and appraising staff members. Dealing with customer queries and complaints both in-store or over the phone. Organising events in order to maximise the profitability of the company. Ensuring that my team are delivering great customer service. Checking that the stocks and prices are correct. Ensuring the counter target is met using the right tools, promotions and events to reach a wide range of customers. Responsible for organising the rota, team days off and holidays. Running the business smoothly and allowing space for new ideas. Providing customers with expert knowledge of our range of makeup, fragrances and skincare. Making sure that I am delivering world-class service to every customer.

Senior Healthcare Assistant
Oct ‘12 - Nov ‘16
INTERSENIORS scrl Intercommunale

Caring for patients holistically and making sure that their daily standards of living are met. Checking their vital signs. Helping patients feel more dignified by helping them with personal care and grooming. Advising and counselling patients about their condition in order to help them make the right decision about their care, and to reduce anxiety and fear. One to one care.

Healthcare Assistant, Phlebotomist
Dec ‘05 - Aug ‘12
Chelsea & Westminster Hospital

Caring for patients holistically and making sure that their daily standards of living are met. Checking and recording their vital signs. Helping vulnerable patients with intimate care and grooming. Advising and counselling patients about their condition in order to help them make the right decision about their care, and to reduce anxiety and fear. Removing catheters and cannulas when required. Taking bloods from the patient when instructed to.

Retail Experience
Retail Category
Luxury
Premium
Work Environment
Department store
Flagship store
Shopping centre
Product Category
Beauty & Fragrances
Womenswear
Footwear
Responsibilities
Upselling
Transactions
Client Advising
Product demos
Styling
Cash register
Returns & Exchanges
Greeting
Client Help
CRM
Complaint handling
Delivery processing
Store Maintenance
Open/closing store
Product labelling
Product setup
Health & safety
Languages
English - Fluent
French - Native
Swahili - Native
Lingala - Native
Education & Training
University of Cumbria
‘20 - ‘21
Bachelor of Science (Honours) Health and Social Care: Practice Development
Bachelor's Degree
University of East London
‘13 - ‘17
BSc (Bachelor of Science) in Public Health
Bachelor's Degree
Thames Valley University
‘05 - ‘06
Common Foundation in Adult nursing
West London College
‘04 - ‘05
Access to Nursing
Institut Tolingana
‘82 - ‘88
Baccalaureate