Hianl Patel
With nearly 10 years’ retail experience, including over 4 years in luxury at Harrods and Selfridges, I excel in delivering personalised service, achieving sales targets, and upholding premium brand standards. Adaptable and detail-oriented, I thrive in fast-paced retail environments, specialising in customer service, upselling, and team collaboration.
Accurately pick and prepare customer orders within time and quality standards. Ensure customer satisfaction through careful product selection and appropriate substitutions. Work efficiently within a large team while following operational and safety procedures.
Represented leading luxury brands including Harrods, Louis Vuitton, Dior, MAC, Lancôme, Floris, and World Duty Free. Delivered a personalised, high-end shopping experience to international and high-profile clientele. Built strong rapport to understand customer needs and support confident purchasing decisions. Consistently worked towards and achieved sales targets during peak trading periods. Met key performance indicators including Direct Currency Conversion (DCC) and Customer Acquisition (CA). Supported loyalty programme sign-ups and brand promotions. Maintained strict compliance with luxury brand guidelines and presentation standards. Handled high-value payments and refunds accurately in a fast-paced environment.
Supported sales teams during busy trading periods. Delivered excellent customer service and upheld store presentation standards.
Provide professional hair and makeup services with a strong focus on client experience. Build repeat clientele through personalised service and attention to detail.