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Open to Permanent
Open to Permanent

Heritage Mabunda

Business Development Services & Consultation: Operational Strategy | Marketing Campaigns| HR General Services
Portfolio file
About

◆ For Over A Decade I’ve Been Connecting People With Problems Starting Or Growing Their Organisation To The Those Who Can Solve Them. ◆ I Founded B.I.A.F.I.C.S R.E.D.E.F.I.N.E.D To Provide Those Leaders With Effective Solutions Directly Relevant To Their Industry And Specific Circumstances Via: ✧ A Network And Community Of Experts & Professionals As Well As ✧ Access To The Combined Wealth Of Knowledge And Experience For Across The Sectors Of: ✦Art | Entertainment | Service | Hospitality | S.T.E.M ◆ Solutions Are Primarily Tailored With And For Founders & Senior Internal Leadership ✧ Enabling Leaders and Their Respective Organisations to To Focus On What They’re Best At ✧ Saving Them Time & Effort Via Focusing On Organisational Areas of Least Availability/ Confidence ◆ We Supply Experts & Professionals Of Services Pertaining To: ✧ Operational Consultation/Executive Advisement For Strategic & Tactical Organisational Discernment ✧General HR Solutions For Sourcing & Supplying Staff, Talent, Professionals (Etc.) ▹Sourcing, Screening, Recruitment, Onboarding & Training/ Development ✧ Comprehensive Marketing Strategies For Building, Synergising, & Converting Audience Interests And Support ▹Generating Demand & Building Leads | Converting Leads Into Clients | Comprehensive Campaign Projects | Events

Previous Brands
Heritage Mabunda
Phoenix Creative Hub
PAM GROUP LIMITED
Taste Kingdom
Assata Clothing
British Heart Foundation Electrical & Furniture Store
Keystone Designs
Coyote Ugly Saloon
Work Experience
SWING CHEF + STAFFING CONSULTANT
Nov ‘25 - Apr ‘26
Coyote Ugly Saloon

◆ Consultation With The General Manager On Fulfilling Operational Staffing Requirements In Relation To ✧ Sourcing Competent Candidates For: Hosting | Bar | Kitchen Porters | Chefs ✧ Facilitating Or Directly Providing Training Towards Employee Development Of The Chefs ◆ Chefwork In: Pantry | Grilling | Baking | Frying ◆ Expeditor (Expo)/ Aboyeur [Coordinating Service] – Ensuring The Delivery Of Daily Service And Events Based Service As Part Of A Team: ✧ With The Chefs, Bar Front & Backs, Front Of House, Servers, Security, (In-Venue & Regional Management), And Third Party Delivery Staff + Platforms ◆ Coordinating Stock And Equipment Delivery/ Maintenance With The Kitchen Manager

Senior Chef Partie & General HR Service Provider
Sep ‘24 - Now
Beach House Bistro

I’m Grateful For What Stemmed From An Offer Of Internal Employment At Beach House Bistro. From This Came A Great Opportunity And Responsibility In Applying Staffing/ HR Services In The Context Of The Hospitality Sector, Working With Great People And Applying My Prior Personal Experience In Hospitality And Service. The Solution Of Providing The Service Of Sourcing, Screening, And To Help With The Training Of Competent And Skilled Workers Who Can Handle The Working Demands Was The Opportunity & Responsibility I Took On Through My Agency, B.I.A.F.I.C.S R.E.D.E.F.I.N.E.D Took On In This Case For Beach House. My Work According To The Executive Chef And General Managers Outlined Requirements Are Below: ◆For Front Of House, I Sourced An Experienced And Versatile Host And Bar Tender. ◆For Back Of House I Have Helped Train Kitchen Porters & New Chef Recruits, Including Via Shadowing Me In A More Hands On Approach For The Back Of House It Has Been A Great Experience Working Here, Thanks To/ In Tandem With All The Kitchen Staff.

Business Development Officer
Apr ‘24 - Now
Phoenix Creative Hub

From A Project That Required Consultation Services That Developed Into Also Facilitating Them, I Worked With Phoenix Creative Hub To Sharpen Their Overall Branding And Presentation Strategy. In Aim Of The Owners Desired Initiative Of Fostering Its Growth From Regional Beginnings Into International Client Reach, We Worked On Communicating the Brands Story and Growth In A Way That Accommodates The Global Audiences Best Understanding The Execution Towards This Was Via Initiating Coordinated Efforts Based Upon The Agreed Upon Suggestions, Consultations and Direct Inputs On My End Between Myself and The Owner In Tandem with The Team & Staff Towards: ◆ Adjustments and Improvements To The Websites Through: ✧ Overall Presentation (Web Design) ✧ Front End, Web Content, Website Copy & Body Copy ⊳My Personal Input Coming Via— Website/ Body Copy This Application Was Also The Catalyst Of Turning The Existing Partnership Of As The Business Development Officer For Phoenix Creative Hub, Into A Partnership With The Founder, Across His Multiple Companies As A Trusted B-2-B Collaborator.

Client Service Professional
Nov ‘22 - Jul ‘23
PAM GROUP LIMITED

My Background In Planning And Executing Strategies For Solutions Within Outlined Timescales For Relevant Problems, Both Individually & Collaboratively, Served As A Connective Thread Of Applying Those Skills Through The Practical Experience Gained From Client Relation Services Roles Such As In The Healthcare Sector With Pam Group Ltd. In The Private Healthcare Company, The Responsibilities I Carried Pertained To Maintaining & Developing Internal And External Stakeholder Relations Via Negotiation And Relationship Management, Including: ◆ Data Handling ◆ Payment Processing ◆ Administration of Business to Business (B2B) Client Relations and Operations ◆ Discernment For Coordination of : ✧ Clinic/ Clinician Allocation Referrals | Invoices | Initial Assessments | Discharge Reports

Marketing Team Member
Sep ‘17 - Mar ‘18
Taste Kingdom

This Role Was A Great Opportunity For Developing My Experience And Skillset In Managing Internal And External Stakeholder Communication (Between The Company - Taste Kingdom- And The Intended Client - Brunel University) Towards Integrating Their Hospitality Based App, Staff And Facilities, Alongside The Related Products And Services Into The Local Community Of Uxbridge, London, With The Overall Campaigning And Generating Leads For The On-Campus [Brunel University] Use Of The App, This Was My Introduction To Marketing In Terms Of Activations: ◆ Sampling ◆ In-Person Promotions ◆ Experiential Marketing/ Activations The App Was Then Integrated Into All Aspects Of The On-Campus Food Experience. This Includes Use Of The App For Purposes Of: ◆ Cafeteria Dining Purchases ◆ On-Campus Food Delivery Since 2023

Co-Founder
Oct ‘15 - Oct ‘19
Assata Clothing

Assata Clothing Is A Premium Athleisure Clothing Brand I Began With 3 Co-Founders, Born From Our Shared Passion For Fashion, As Well As The Gap In The Market We Saw In Established Brands’ Complacency In Adaption And Service To The Changing Times. Born In The Mid 2010’s With An Entirely Digital Presence, It Was A Time Where The Internet Connected Everyone And Youth/ Pop Culture Valued Inclusion And Diversity, What We Supplied Culturally Was A Solution For The Wider Industries Failure To Connect With: ◆ The Social Media Platforms Where Gen Z And Gen Alpha Live Their Lives In As Much As (Sometimes More Than) The Physical ◆ Their Developing Tastes That Separated Them From The Prior Generations ◆ A Clear Underrepresentation Of Their Values And Their Borderless World View. Co-Founding And Growing My Own Brand Served As Grounds For: ◆Gaining A Education And Practical Experience In Design, Administration, Manufacturing, Accounting, Marketing And Sales ◆ Building And Maintaining Client/ Customer Relations Practically, With A Socio-Culturally Inclusive Lense To Our Approach, For The Gen-Z Centred Demographic

Backroom Associate
Jan ‘14 - Jan ‘15
British Heart Foundation Electrical & Furniture Store

A Volunteering Role I Had Fun With Once/ Twice A Week. Helped To Keep Me Grounded

CAD and Surveying Work Experience
Jan ‘12 - Jan ‘12
Keystone Designs

In Tandem With My Engineering Focused Educational Background This Was A Work Experience Where I was Formally Introduced To The Day-To-Day Responsibilities And Tasks Of A Structural Engineer What I learned About And Shadowed The Professionals On Were: ◆ Computer Aided Design ◆ Computer Aided Manufacturing ◆ Building Surveying ◆ How To Make A Banging Cup Of Tea For Everyone At The Office I Really Enjoyed It.

Languages
English - Native
Tswana - Work Proficiency
Sotho, Southern - Work Proficiency
References
James
Direct manager - Senior Management, Beach House Bistro
Sep 2024 -

Heritage is an extremely organised, intelligent and focused individual

Chelsy Evans
Direct manager - Client Services Manageer, PAM GROUP LIMITED
Nov 2022 - Jul 2023

Heritage was a pleasure to work with. He was always Willing to help and learn, always on time. A genuine human and so friendly. I wish heritage all the luck in what ever his next adventure is. He deserves to be happy and have the best opportunities giving to him.

Education & Training
Brunel University London
‘13 - ‘15
Foundation degree
Engineering
Hodgson Academy
‘08 - ‘13
English Baccalaureate/ GCSE's
Blackpool, UK