Used strong communication skills to encourage and guide prospective students and their families, all while ensuring that the events delivered efficiently. •Greeted and welcomed prospective students and parents with a warm, friendly, and positive attitude. •Collaborated with team members to ensure the successful operation of university events.
Responsible for keeping track of the overall picture and identifying potential areas for development through constant communication with the employees to safeguard proper operations of the company. •Implementing plans to achieve strategic growth of the operation while supporting the hiring processes. •Trained and developed a highly motivated team who put customers first and deliver contractual requirements. •Proactive in customer engagement and adapting the offer to their needs to provide an excellent customer service. •Improved the company's social media by recruiting and training a new social media team, which increased consumer interaction by 30% in 2020.
worked closely with Buyers to ensure the product that they bought will enable them to achieve the sales plan. •As a proficient English speaker at the company, I worked directly with overseas purchasers to guarantee that the customer receives a seamless experience. •Created and maintained office forms and procedures to assist with administrative tasks.