Alejandra Vargas

Handled high volumes of calls and customer inquiries, providing clear and professional support through registration process. Accurately process and assign private registration plates in line with DVLA requirements. Proactively identify sales opportunities and successfully upsell additional services and products to customers.

Adhered to strict privacy policies and data protection protocols throughout the digitization process, maintaining the confidentiality of sensitive employee information. Transitioning physical records to an online database enhancing accessibility, document management and efficiency by reducing reliance on physical storage.

Professionally handled calls with excellent phone etiquette, booked and managed reservations efficiently, provided guests with essential information. First point of contact for all guests, warmly welcoming each customer to establish a strong, positive first impression to reinforce the restaurant's premium brand.

Developed and designed post for Merton Council's Instagram page and contributed insightful ideas to inform and engage the community on key council initiatives, including local events, services, and community resources for upcoming posts. Worked closely with Project Manager and conducted administrative work using Excel for the (HAF) program that aims to support children (4-16 years) who receive free school meals by providing free enriching activities and food during school holidays.

Prepared and served a full range of hot and cold coffee beverages with professional barista skills, ensuring consistent quality and customer satisfaction. Manage cash and card transactions at the till with precision and accountability. Demonstrated adaptability by learning menu items, promotions and customer preferences to maximize sales.