Maryna Shelefantyuk
Experienced administrator, receptionist, guest service manager! Main strengths include: strong work ethic; attention to detail; self-motivated; team player; excellent communicator and a high level of customer focus and time management skills. Highly driven, and able to adapt to diverse and high paced work environments. Expertise: - Customer Service - Office Procurement - Complaints Handling - Database Management - Intepretation & Translation
worked at the Prada Caffè at Harrods from March 2023 until the closure of the café. Prada Caffè was a temporary brand concept at Harrods, and the café officially closed in June 2026.
Restaurant and hospitality
July 2022 November 2022
Role split into two main work streams. One managing the day to day operating of the business centre, and secondly managing building tenants. Duties covered: - Office Management - Maintaining Facilities Management - Property Management - Tenant supervision. - Maintaining database information, and reporting.
Duties included: - Formation and management of the company image - Monitoring and reaction to reviews relating to the company across all forms of media; - Collaboration with with leaders and influencers; - Mainting social network (ie: instagram) The role required the ability to be flexible to company needs, and the ability promote change.
- Attended appropriate training courses, when required - Passed through Hilton "Worldwide University" course - Hilton Worldwide theoretical and practical trainings in OnQ insider programme and followed company brand standards - Demonstrated a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties - Ensured an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required - Demonstrated a high level of customer service at all times - Used the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy - Complied with hotel security, fire regulations and all heath and safety legislation - Managed, recorded and resolved Guest or customer complaints promptly - Tracked and rewarded regular Guests for their loyalty and creativity - Maintained good communication and work relationships in all hotel areas and following teamwork - Demonstrated a good communication skills, positive attitude and commitment to delivering high levels of customer service - Provided a best service of Executive Lounge
-The theoretical knowledge gained during the probation period within the Royal Hospitality Group in the hotel and resort brand “Royal Hotels and Spa resorts” that includes a force today(valid) sanatorium “Jeneva”,”Promenad”, “Ceasar” hotels”Royal Spa and Wellness Centre”. - Knowledge of the hotel in the terms of administration and service concierge - Hotel administration, coordination of concierge service. - Reception and accomodation in the hotel. - Familiarized guests with the rules of residence. - Managed key distribution and inventories - Answering the questions regarding the city, events of the city, concert halls, theatres and museums. - Internal communications in the hotel services, transfer in-out
- Communication with clients - Telephone negotiations with clients - Searching for new clients - Supporting sales team - Preparing documents - Reception & hosting of clients to the office - Receiving faxes and communications - Fulfilling leader assignments
- Guest reception - Check in / check out - Accompanying foreign guests around the city - Receiving calls
Marina is a lively bubbly person always smiling and cheerful. She has good customer service skills and a problem solving mindset. Very proactive, always wanting to help and achieve more.