I have more than 15 years of experience in international trade and marketing, specializing in ceramic and construction materials from Turkey. My core competencies include new business development, target marketing, customer relationship management, and market research. I work with clients from various sectors and regions, such as hospitality, retail, and architecture, and I have a proven track record of developing new business opportunities and building long-term customer relationships. I have a double master's degree in European Studies and a certificate in psychotherapy. I am passionate about helping vulnerable groups and working in supranational or non-governmental organizations. I speak English, French and Turkish fluently.
In my role as an Area Customer Service Manager at System Ceramics, I successfully managed customer interactions, resolved issues efficiently, and continuously sought ways to improve the overall customer experience. Utilizing my communication, leadership, and problem-solving skills, I maintained a strong customer focus and effectively addressed conflicts with empathy. • Monitored customer interactions to ensure expectations were met • Resolved issues efficiently to maintain customer satisfaction • Continuously sought ways to improve the overall customer experience
• Managed relationships with suppliers across multiple countries to ensure high-quality construction materials products. • Conducted regular visits to B2B clients in key European markets to understand their unique needs. • Contributed to the growth and success of Turquoise Ceramique France in the construction materials industry.
• Established and nurtured relationships with distributors, architects, and professionals to expand network and drive sales. • Provided weekly reports on meetings, shipments, and payments to enhance communication with headquarters. • Conducted thorough research on organizations and potential buyers to uncover new market opportunities.
• Developed innovative marketing strategies to boost product launches in diverse markets. • Analyzed partner suitability and established effective client relationships. • Crafted detailed reports to drive strategic decisions. • Maintained strong ties with key accounts and partners.
• Managed sales activities for export products in Asia Pacific, Eastern Europe, Middle East, and Italy, ensuring goal achievement. • Analyzed market intelligence, identified business opportunities, and expanded product portfolios. • Developed market sales objectives, launched new products, and designed marketing programs to drive sales growth.
• Developed export strategies for Northern Europe, Central USA, and Canada markets. • Ensured compliance with import regulations and executed sales plans to exceed customer expectations.
• Developed long-term customer relationships to achieve export sales targets in Europe, Asia, Middle East, USA, and Canada. • Created sales and marketing plans to foster new business growth and address sector challenges in export markets. • Oversaw sales reps, conducted market visits, and performed competitor analysis to drive business success.
• Managed inventory to ensure correct supply orders and optimize processes. • Supervised operations and liaised with external stakeholders for smooth operations. • Expertise in operational equipment maintenance and inventory control.
• Provided exceptional customer service and ensured the safety and comfort of passengers during flights. • Collaborated with team members to handle emergency situations and maintain a positive cabin environment. • Demonstrated strong communication skills in multiple languages to assist diverse passengers. • Received recognition for outstanding performance and dedication to the role.