Emiliya Ilieva
emiliyapilieva@gmail.com I have hands-on experience as a sales associate and stylist in high street and premium fashion, excelling in customer service, visual merchandising, and stock management. I adapt quickly to new brands, thrive in fast-paced retail, and am passionate about delivering standout client experiences and driving sales.
Gained hands-on experience working across a range of fashion retail environments, adapting quickly to each brand's identity, client base, and in-store operations. Supported back-of-house operations including stock replenishment, visual merchandising, and inventory management to maintain brand standards. Collaborated with diverse teams in fast-paced retail settings, demonstrating flexibility, professionalism, and strong communication skills. Contributed to daily store goals and KPIs while ensuring an elevated client experience in every interaction. Enhanced customer satisfaction by addressing and resolving complaints efficiently. Advised customers on product selection based on their needs. Resolved customer complaints and process issues with proactive problem-solving skills. Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Provided personalized styling advice to clients, reflecting brand aesthetic Drove sales through one-on-one client service and product knowledge Achieved high customer satisfaction through excellent service and styling advice. Maintained visual standards and contributed to floor merchandising Supported store operations including stock replenishment and inventory Built client relationships and assisted with clienteling efforts Collaborated with team to meet daily sales targets and KPIs Stayed up to date with fashion trends and seasonal collections
Delivered food and beverages promptly and professionally to guests, ensuring high standards of service and guest satisfaction. Occasionally took guest orders and communicated them accurately to kitchen staff. Greeted and seated guests in a hotel restaurant setting, maintaining a welcoming and organized front-of-house environment. Worked at a fast-paced salad bar, managing cashier duties, taking orders, and providing efficient customer service. Maintained cleanliness and organization of work areas in accordance with health and safety standards. Developed strong multitasking and teamwork skills in busy hospitality environments.
Assisted with fittings, wardrobe prep, and on-set styling Pulled and returned samples from PR showrooms and designers Managed sample tracking, returns, and pull sheets Handled email communication with PR contacts, designers, and production teams Maintained styling kit and prepped garments (steaming, pinning, etc.) Supported visual research, moodboards, and shoot coordination
I've worked on a mix of design projects, from posters and zines to logos, T-shirt graphics, and digital artworks. I enjoy creating visuals that feel bold and thoughtful, with a focus on strong layout, type, and storytelling across both print and digital.
Emiliya has demonstrated excellent adaptation skills during her time at Allsaints. She learns quickly, and her desire to progress has certainly contributed to her success, not to mention her outstanding customer service skills.
Emiliya was a highly regarded and professional member of the team. She brought great energy to her work, moving through each day with confidence, efficiency, and a natural ease in handling both guests and high-pressure tasks. Her presence was a real asset, and we would have been glad to have her stay longer. I wish her every success in her future endeavours.