Suluk Khalvati
With over five years’ luxury retail experience in London and Dubai, I excel in sales, client advising, and boutique operations. I thrive in fast-paced environments, consistently deliver exceptional service, and am passionate about creating personalised customer journeys in high-end and luxury retail settings.
Deliver high-touch client welcoming and consultation within a fast-paced luxury environment, ensuring each client is received with professionalism and care Led and supervised the boutique team ensuring client flow during peak hours, ensuring smooth transitions between consultation, waiting, and service stages Support boutique team in maintaining a refined and organised environment aligned with Harrods luxury standards Achieved 114% average sales performance, while prioritising client experience and relationship building
Welcomed and hosted private clients, ensuring a smooth and personalised experience throughout consultations & Assisted with after-sales service coordination Supported senior team members during client appointments, preparing pieces and facilitating seamless interaction Delivered sensory storytelling around craftsmanship and materials strengthening client trust and long-term relationships
Managed client journeys from initial contact through to delivery, ensuring consistent and attentive communication Built long-term relationships through personalised consultation, resulting in repeat clients and referrals and ensured clarity in expectations, timelines, and outcomes Maintained high standards of professionalism, discretion, and client care across international markets
Assisted in coordinating between design, production, and client expectations to ensure smooth customer service, Ensuring compliance with health and safety regulations and company policies Played a key role in translating creative direction and storytelling into premium client service to high-net-worth clientele in a fast-paced luxury retail environment with commercial and cultural sensitivity
Welcomed visitors and created an engaging, informative environment through storytelling and guidance Contributed to improved client engagement, supporting a 17% uplift in sales performance Maintained visual presentation standards and supported daily gallery operations
Manage daily store operations, including opening and closing procedures Oversee visual merchandising to maintain an attractive and cohesive store presentation Handle customer enquiries with professionalism, demonstrating excellent phone etiquette and communication skills Analyse sales data to identify trends and opportunities for growth achieving monthly target with high knowledge in production, gemology and craftsmanship