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Amaani Soetan

Personable and Charismatic individual who loves everything beauty and retail!
About

I have hands-on retail experience at Co-Op and Isabel Hospice, delivering excellent customer service, managing stock, handling transactions, and maintaining attractive displays. I adapt quickly in fast-paced environments and enjoy helping customers, making me well-suited for temporary retail sales roles.

Previous Brands
Co-Op
Serco
Explore Learning
KFC
Isabel Hospice
Work Experience
Team Member
Sep ‘23 - Now
Co-Op

Assisting customers with product inquiries and recommendations. Providing friendly and helpful customer service to ensure satisfaction. Handling customer returns and exchanges. Addressing customer complaints and resolving issues. Stocking shelves and maintaining a visually appealing display. Participating in stocktakes and audits. Receiving and unpacking new stock deliveries. Monitoring inventory levels and restocking as needed.

Customer Service Advisor
Jul ‘23 - Sep ‘23
Serco

Managing large amounts of inbound calls in a timely manner Identifying customers' needs, clarifying information, as well as providing solutions and answers Mastering company policy and systems in multiple departments in order to deal with a variety of calls

Online Tutor
Oct ‘22 - Jun ‘23
Explore Learning

Working with students ages 5–15 to improve Maths, English and Reading skills Adapting teaching style to unique needs of students Communicating with parents about students' progress

Team member
Dec ‘21 - Sep ‘23
KFC

Greeting and serving customers, listening to any complaints and understanding company policy when responding to and solving problems Preparing and Serving food safely and carefully

Shop Assistant
Apr ‘19 - Mar ‘20
Isabel Hospice

Sorting and pricing new donations Replenishing shelves with the set deadline in a neat and tidy manner, whilst rotating older stock to avoid wastage

Retail Experience
Retail Category
High street
Other
Work Environment
Shopping centre
Product Category
Beauty & Fragrances
Other
Responsibilities
Greeting
Client Help
Product demos
Upselling
Transactions
Client Advising
Cash register
Returns & Exchanges
Online orders fulfilment
Complaint handling
Stock control
Delivery processing
Order preparation
Open/closing store
Store Maintenance
References
Lydia Dobsok
Senior colleague - Team Leader, Co-Op
Sep 2023 -

Amaani is a lovely girl, she’s smart, enthusiastic and always uses her initiative. Couldn’t have asked for a better team member.

Languages
English - Native
Education & Training
Queen's University Belfast
‘23 - Unknown
BA
bachelor
Holyport College
‘21 - ‘23
A-Level
secondary
Bishops Hatfield Girls' School
‘16 - ‘21
GCSE
secondary