Dweet
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Qing Fan

Product Consultant
About

With a foundation in customer service and sales, I excel at providing personalised solutions across sectors. Fluent in English, my adaptability and product knowledge shine in retail settings, ensuring excellence in customer interactions and fostering positive relationships.

Previous Brands
CITIC Securities
Tesla Center
Uhomes
Work Experience
Rental Consultant
Feb ‘24 - Now
Uhomes

Exemplary Customer Service: Cultivated effective communication skills, establishing trust, and providing tailored accommodation solutions for clients. Excelled in maintaining positive customer relationships, demonstrating patience, and fostering a service-oriented spirit. Property Management: Memorized property information in key cities, ensuring swift and accurate independent completion of flat bookings for 10 clients within one month. Adaptable Problem Solver: Contributed to overall customer satisfaction and team success through a comprehensive understanding of the accommodation industry.

Product consultant intern
Aug ‘21 - Oct ‘21
Tesla Center

Customer service skills: Orchestrated and executed engaging test drive experiences, surpassing the trainee target with an impressive average of 5 test drive appointments daily. Product Knowledge and Sustainability Advocacy: Interacted with up to 12 potential customers daily, showcasing exceptional customer service skills and contributing to an average of 3 cars sold per week. Provided in-depth product knowledge to in-store customers, effectively communicating Tesla's sustainability philosophy. Active Participation in Marketing: Played a pivotal role in on-site events and promotional campaigns on three separate occasions, actively contributing to the success of marketing initiatives.

Intern, Business Department
Apr ‘21 - Jun ‘21
CITIC Securities

Client-Centric Securities Services: Streamlined the securities account opening process, ensuring compliance with regulatory requirements, and resolving ad-hoc challenges. Successfully opened 3 active accounts per month during the internship. Market Analysis and Performance Insights: Acquired a deep understanding of capital markets and securities trading dynamics, enhancing analytical thinking and due diligence skills. Developed and presented weekly industry research, contributing valuable insights to the team. Performance Analysis and KPI Understanding: Created a monthly performance chart for employees, understanding of key performance indicators in the securities industry.

Retail Experience
Retail Category
Other
Work Environment
Pop-Up
Shopping centre
Department store
Other
Product Category
Other
Responsibilities
Online orders fulfilment
Greeting
CRM
Client Help
Aftercare
Complaint handling
Styling
Client Advising
Cash register
Returns & Exchanges
Packaging
Product labelling
Product setup
Health & safety
Open/closing store
Order preparation
Store Maintenance
Inventory control
Languages
English
Education & Training
the University of Sheffield
‘18 - ‘21
Accounting and financial management,