Sundaram Mathur Bootham
I have extensive experience in supermarket and convenience retail, excelling in stock replenishment, merchandising, and till operations. I’m committed to excellent customer service, adapt quickly to new tasks, and am flexible with shifts, ensuring high store standards in fast-paced environments.
Consistently achieved strong scores on MFG's SAS audit (Standard, Availability, Service), maintaining full compliance with store standards and Challenge 25 regulations. Kept to strict opening/closing procedures and SOP checklists, eliminating procedural errors. Managed promotions, merchandising, and stock planning to maintain 98% shelf availability. Trained and onboarded new team members to deliver consistent customer service.
Maintained shelf availability and store presentation through consistent restocking and display management. Improved fresh product availability by 30%, reducing spoilage and improving inventory efficiency. Assisted customers with product queries and navigation, improving satisfaction and repeat visits. Conducted proactive floor checks to maintain a welcoming shopping environment. Mentored seasonal staff on pick-and-face techniques during peak periods.
Supported day-to-day store operations, stock replenishment, and customer service in a fast-paced retail environment.