• I have completed my Bachelor's degree in Commerce specialization in Accounts. • Have over 10 years of experience in Customer Service field and over 2 years of experience in US staffing field. • Experience in Team handling and Team management, during experience with Idea cellular and Mphasis Ltd work as Quality Auditor and Handling Team as Team Leader. • Good with Customer service and customer satisfaction. • Awarded with Good Quality certificate, customer satisfaction, Productivity related and monthly and quarterly performance certification for Customer satisfaction. • Experience to give training to new team member and taking product and process training. • Preparing presentation. • Experience Home Backer.
• Recruiting all type of manufacturing professionals. • Utilized skills and experience for direct staffing. • The primary focus is on Manufacturing and pharmaceutical positions. • Learning Team Management and team handling with support of Team Leader and Direct Manager.
• Recruiting for Healthcare and Clinical Industries. • Utilizing Candidate Skills and Experience for direct Hiring. • The Primary Focus on Healthcare positions (RN Nurse, CAN, LPN etc.…)
• Recruiting for Life science, Manufacturing, Pharmaceutical and Healthcare professionals. • Utilized skills and experience for direct staffing. • The Primary Focus is on Healthcare and Manufacturing position.
• Recruiting all type of manufacturing professionals. • Utilized skills and experience for direct staffing. • The primary focus is on Manufacturing and pharmaceutical positions. • Responsible for the full life cycle of recruiting mid to senior lever professionals for contract, contract to perm, and direct hire position.
• Clear all Cheque payment • Workers and employees register entry and exit. • Make Monthly payment of employees. • Make all kind of reports. • Answers Phone calls.
• Working as Service Delivery SPOC & managing various service partners mentioned below. • Service Partners • Minces • Concentrix • Cogent • Tech Mahindra Ltd Handled LOBs (Audits) • Customer Service • S&M • Inbound • Outbound • Responsible to drive the service partners to achieve better Quality and improve overall service performance & • accountable for Quality transaction monitoring. • Also, responsible to work with operations team to improve overall service performance & revenue. • Become part of project with Inbound partner to improve ICF & FCR & Effective Data Complaint Handling. • Worked as Quality Associate from 24th February 2015 to 31st December 2018. • To ensure hygiene and ethics (Quality standards) on the floor at service partner end. • Giving valuable inputs and observation for Core campaigns like S&M, Retention & Service etc. based on audit • observations. • Communicates audit progress and findings by preparing reports and analysis. • Analysing and initiating corrective action at Service Partner to enhance the customer experience • Maintaining Quality MIS.
• Call Audits and feedback to check compliance as per Quality Specification. • Updating & publishing daily log sheet and weekly dash board (IQ report). • Daily Audit Recorded/Live/SBS Calls as per an audit. • Responsible for conducting Call Calibration along with flashing the report. • An essential part of the change management system direct interaction with the clients for any process change.
• Professionally Outcall to Customer as assigned for utility Company. • Effectively Scheduled Service appointment for current customers in a proficient and courteous manner. • Managed follow up calls to customer in timely manner. • Served as front line representative and provide excellent customer service delivery as part of the fast-paced Inbound Call Centre. • Excelled at 'out-of-the-box thinking' to resolve customer issue.
• Managing Accounting data • Data entry for all SIP and other Documents. • Handling Mutual fund related document. • Solved Mutual fund and investment related customer query.
• Handling office and Factory • Supervise worker. • Dispatch courier • Dispatch Materials. • Making Reports and give information dispatch report to client.
• Maintain the balance between the interest of company and customer satisfaction. • Up sell Company product and service to Customer and meet target sales Conversation. • Route technical queries to designed Channels for proper resolution of service and equipment issue. • Meet performance targets in all area such as speed, accuracy, volume, customer satisfaction.