Kamrul Hussain

• Manage daily guest reservations, bookings, check-ins and check-outs, ensuring a smooth and welcoming guest experience. • Provide excellent first-point-of-contact customer service, responding professionally to guest enquiries via telephone, email and messaging platforms. • Assist guests with booking enquiries, special requests, accommodation information and general customer support. • Handle guest complaints and resolve issues efficiently, maintaining high standards of customer satisfaction. • Coordinate with housekeeping and maintenance teams to ensure rooms are clean, prepared and ready for guest arrivals. • Maintain accurate guest records, reservation details and payment information using booking management systems. • Manage booking amendments, cancellations and guest requests while ensuring company policies are followed. • Use Microsoft Word, Excel and Outlook to manage administrative duties, schedules and daily communications. • Demonstrate excellent communication, multitasking and organisational skills while working in a busy hospitality environment. • Deliver a professional, friendly and helpful service to ensure guests enjoy a positive and comfortable stay.

Deliver exceptional face-to-face customer service within a fast-paced retail environment, ensuring every customer receives a welcoming, professional and personalised shopping experience. Actively engage with customers to understand their needs, provide detailed product knowledge, recommend suitable products and services, and support purchasing decisions to maximise customer satisfaction and sales opportunities. Handle customer enquiries, complaints, returns and exchanges confidently and professionally, ensuring positive resolutions and building long-term customer loyalty. Support daily retail operations, including opening and closing procedures, till operations, cash handling, card transactions and accurate payment processing. Contribute towards achieving store sales targets and key performance indicators (KPIs) through proactive customer engagement, upselling and cross-selling. Maintain excellent visual merchandising standards, ensuring products are attractively displayed, correctly priced and replenished throughout the trading day. Assist with stock control, inventory management, deliveries, stockroom organisation and stock rotation to maintain product availability and operational efficiency. Support promotional campaigns, seasonal displays and in-store activities to enhance customer engagement and drive sales. Work collaboratively with colleagues and management to ensure smooth day-to-day store operations, particularly during busy trading periods. Assist with resolving operational challenges, prioritising workloads and maintaining high standards of store presentation, cleanliness and health and safety. Build positive customer relationships through excellent communication, active listening and a friendly, approachable manner. Demonstrate strong organisational skills, attention to detail, flexibility and teamwork while consistently delivering outstanding customer service and supporting overall store performance.

Provided high-quality administrative and operational support to departmental teams within a fast-paced local authority environment, ensuring efficient day-to-day service delivery. Coordinated meetings and appointments, managed complex diaries, booked meeting rooms and arranged equipment and resources for internal and external stakeholders. Prepared professional agendas, recorded accurate meeting minutes and circulated documentation within required deadlines. Managed a high volume of telephone and email enquiries, responding professionally and efficiently while providing accurate information and resolving queries where possible. Maintained accurate electronic and paper-based filing systems, ensuring information was organised, accessible and handled in accordance with confidentiality requirements. Supported recruitment and selection processes, including candidate correspondence, interview scheduling and general recruitment administration. Prepared and maintained reports, spreadsheets, correspondence and administrative documentation using Microsoft Office, including Word, Excel and Outlook. Monitored office budgets, stationery levels and expenditure records, maintaining accurate financial information and using Excel to support effective budget management. Demonstrated excellent organisation, attention to detail and prioritisation skills while managing competing deadlines in a busy administrative environment.