Kamrul Hussain

• Manage daily guest reservations, bookings, check-ins and check-outs, ensuring a smooth and welcoming guest experience. • Provide excellent first-point-of-contact customer service, responding professionally to guest enquiries via telephone, email and messaging platforms. • Assist guests with booking enquiries, special requests, accommodation information and general customer support. • Handle guest complaints and resolve issues efficiently, maintaining high standards of customer satisfaction. • Coordinate with housekeeping and maintenance teams to ensure rooms are clean, prepared and ready for guest arrivals. • Maintain accurate guest records, reservation details and payment information using booking management systems. • Manage booking amendments, cancellations and guest requests while ensuring company policies are followed. • Use Microsoft Word, Excel and Outlook to manage administrative duties, schedules and daily communications. • Demonstrate excellent communication, multitasking and organisational skills while working in a busy hospitality environment. • Deliver a professional, friendly and helpful service to ensure guests enjoy a positive and comfortable stay.

Provide professional administrative and customer support within a busy healthcare and retail environment, ensuring exceptional service standards at all times. Manage customer enquiries, appointments and service requests both face-to-face and over the telephone, resolving issues efficiently and professionally. Maintain accurate and confidential customer records in accordance with GDPR and company procedures. Support the delivery of healthcare services including blood pressure monitoring, smoking cessation programmes and health awareness initiatives. Process documentation, transactions and customer information accurately using internal systems and digital platforms. Coordinate multiple priorities simultaneously while maintaining attention to detail and meeting service expectations. Support stock control, inventory management and ordering processes to ensure product availability. Liaise effectively with pharmacists, healthcare professionals and colleagues to support daily operational requirements. As a GPhC-accredited Pharmacy Advisor, assist in the sale of medicines and products, receive and assemble prescriptions, and order and maintain pharmaceutical stock in line with health and safety requirements. Consistently recognised for reliability, professionalism and the ability to build positive customer relationships. Ensure compliance with company policies, health and safety standards and confidentiality requirements.

Provided high-quality administrative and operational support to departmental teams within a fast-paced local authority environment, ensuring efficient day-to-day service delivery. Coordinated meetings and appointments, managed complex diaries, booked meeting rooms and arranged equipment and resources for internal and external stakeholders. Prepared professional agendas, recorded accurate meeting minutes and circulated documentation within required deadlines. Managed a high volume of telephone and email enquiries, responding professionally and efficiently while providing accurate information and resolving queries where possible. Maintained accurate electronic and paper-based filing systems, ensuring information was organised, accessible and handled in accordance with confidentiality requirements. Supported recruitment and selection processes, including candidate correspondence, interview scheduling and general recruitment administration. Prepared and maintained reports, spreadsheets, correspondence and administrative documentation using Microsoft Office, including Word, Excel and Outlook. Monitored office budgets, stationery levels and expenditure records, maintaining accurate financial information and using Excel to support effective budget management. Demonstrated excellent organisation, attention to detail and prioritisation skills while managing competing deadlines in a busy administrative environment.