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Open to Permanent
Open to Permanent

Khushi Prajapati

Motivated undergraduate with experience in management, customer service & hospitality | Strong communication skills
About

I have hands-on experience in busy retail environments, excelling in customer service, sales, and point-of-sale operations. Adaptable and detail-oriented, I support shop floor teams with inventory management, efficient transactions, and resolving queries, always aiming to deliver excellent service and exceed sales goals.

Previous Brands
Constellation Agency
JP MORGAN CHASE
SHRI RAM MARBLE IND.
SHREE RAMA THE ART GALLERY
Work Experience
CUSTOMER SERVICE & SALES REPRESENTATIVE
Jan ‘25 - Now
Constellation Agency

Execute front-line customer service in high-volume stadium retail environments, managing transactions and serving diverse clientele Collaborate with team members to achieve sales targets and maintain efficient service during peak event periods Handle point-of-sale operations, cash management, and inventory control under time-sensitive conditions Train in and adapt to different stadium protocols, products, and service standards across multiple venues Resolve customer queries and issues promptly while maintaining positive brand experience Demonstrate flexibility and quick problem-solving abilities in fast-paced, dynamic retail environments

INVESTMENT BANKING JOB SIMULATION
Oct ‘24 - Oct ‘24
JP MORGAN CHASE

Identified an ideal M&A target for a client based on an assessment of their strategic and financial criteria. Constructed a DCF model to calculate the valuation of the M&A target and adjusted the model to account for a competitor bid and supply chain interruption. Created a 2-pager for the client containing a company profile and summary of the auction process.

CLIENT RELATIONSHIP MANAGER & SALES SPECIALIST
Jan ‘23 - Aug ‘23
SHRI RAM MARBLE IND.

Managed supply chain, inventory, and vendor relationships to ensure smooth production and timely deliveries. Oversaw production processes, ensuring quality standards were met and resolving operational inefficiencies. Coordinated logistics and transportation for marble products, optimizing routes to reduce costs. Analyzed workflows and implemented process improvements to enhance operational efficiency. Maintained documentation and created reports tracking key performance indicators (KPIs) like production efficiency and cost savings.

SALES & CUSTOMER EXPERIENCE MANAGER
Aug ‘22 - Dec ‘22
SHREE RAMA THE ART GALLERY

Managed day-to-day operations, including gallery setup, maintenance, and exhibit planning. Assisted in curating exhibitions and coordinating with artists for artwork display and sales. Handled client relations, providing personalized tours and facilitating artwork purchases. Oversaw marketing efforts, including social media promotion and event coordination to increase gallery visibility. Managed inventory, sales records, and handled financial transactions to ensure smooth gallery operations.

Retail Experience
Retail Category
High-end luxury
Luxury
Premium
High street
Work Environment
Department store
Shopping centre
Flagship store
High street store
Travel retail
Outlet
Boutique
Product Category
Womenswear
Accessories
Menswear
Leather goods
Watches & Jewelry
Beauty & Fragrances
Footwear
Responsibilities
Greeting
Client Help
Complaint handling
Aftercare
Styling
Product demos
Upselling
Transactions
Cash register
Packaging
Online orders fulfilment
Returns & Exchanges
Client Advising
Product setup
Product labelling
Delivery processing
Stockroom management
Order preparation
Store Maintenance
Health & safety
Languages
English - Fluent
Hindi - Native
Gujarati - Native
Education & Training
UNIVERSITY OF GREENWICH
‘23 - Unknown
BA HONS BUSINESS WITH MARKETING
S.D. JAIN MODERN SCHOOL
‘21 - ‘22
HIGHER SECONDARY EDUCATION (12th GRADE)