15+ years’ experience in E2E supply chain management for global and premium brands in consumer goods/retail, tools, sportswear and appliances sectors: Marks & Spencer, Nike, Stanley Black & Decker, Intersport, Estee Lauder Companies and Miele. Titles held to date include Import & Logistics Supervisor, Supply Chain Manager, Customer Service & Inventory Manager ( Supply Chain Project Manager ), and, more recently, Head of Logistics. Experience working in matrix multi-brand operation environments with a solid understanding of B2B, B2C and online business. Have a track record of optimising the supply chain with a focus on process design, order management, ERP setup, warehouse design and inventory flows. Experience working with internal and external clients and leading teams of 4 to 6 (incl. specialists and managers) Hold a Bachelors of Logistics & Transportation with certifications.In-depth knowledge of ERP (SAP SD, MM ECC).
Managed the delivery of high-quality home appliance products (house deliveries) and led a team of 6 (incl. one manager as a direct report). P&L and budget oversight. • Created a highly-engaged team focused on achieving operational SLAs and business priorities and on ensuring a high level of quality/service from expedition to installation • Led/participated in local and regional negotiations; increased P&L by 5x (vs the previous budget), which helped improve the quality of services • Managed the launch of a new distribution network, which improved customer satisfaction and decreased backorder rate (from c. 75% to 35%) • Managed the on-time transition of the warehouse, working with a well-organized team to achieve year-end revenue targets, 2023 • Executed a warehousing and transportation tender process, which resulted in a 2.5x increase in warehouse capacities, 2022 • Built a cross-functional project team to monitor and follow up on special projects (e.g. the construction of the housing projects and marine business)
Managed the order flow of B2B and B2C channels for 80+ own stores, as well as the excess inventory tracking, replenishments and cycle counting, and led 2 teams (5). • Initiated a project to resolve the gaps between SAP setup and product catalogues; this involved mapping loss factors on orders; increased customer service level by 15% • Led a digital transformation program, using bots in repeated works; increased productivity by c. 25%, 2022 • Managed a new SAP setup and e-shipment integration to deliver reliable, accurate stock reconciliations, 2021 • Executed a project to set up pure player inventory, 2021 • Gained buy-in for a project to adapt the global SAP set-up to meet local requirements and blocked negative stock adjustment (c. €100k a year) with the new batch management formula, 2020
Managed the E2E supply chain processes of the retail business; importation, vendor management, inventory flows, replenishments, warehousing, transportation, and reverse logistics, and led a team of 4 direct reports. Executed logistics and transportation P&L. • Led the development of a new inventory KPI reporting process that resulted in a 15% reduction in obsolete inventory • Led efforts to optimise the usage of warehouse capacity, and in doing so, identified un-used space (22%) and increased cost efficiency • Speaker on process optimisation at the Economy & Logistics Summit in 2019
Managed import and logistic operations. • Led the remodelling of the logistics infrastructure following the introduction of a business model change within the company • Managed a massive stock transition ($17m) • Led the simplification of the customs processes products subject to different regulations