Hafsah Nazeebah

Provided personalised customer service by understanding individual needs and recommending suitable skincare and makeup products. Met and exceeded sales targets through relationship building, effective communication and tailored product consultations. Educated customers confidently on product benefits, application and brand information while maintaining a professional customer experience. Handled customer queries and concerns professionally using problem solving and interpersonal skills to resolve issues effectively. Demonstrated strong time management and attention to detail while balancing customer service and operational responsibilities. Communicated complex product information clearly and confidently while being able to adapt communication style. Took responsibility for stock management, replenishment and presentation ensuring that counters were consistently organised.

Provided high-quality service to over 100 customers daily, responding to queries and helping create a positive customer experience.. Managed confidential and financial transactions responsibly, adhering to company procedures and security standards. Adapted quickly to changing priorities during peak trading periods, maintaining efficiency and accuracy under pressure. Demonstrated strong attention to detail when handling financial transactions and reconciling tills. Operated the Selfridges point-of-sale system efficiently, completing customer checkouts accurately and promptly. Handled daily cash transactions, balanced tills and processed returns accurately. Prioritised tasks effectively while working towards sales targets and maintaining store standards.

Supported day-to-day administrative tasks ensuring documentation and tasks were completed accurately.. Handled sensitive and confidential information responsibly, using care and discretion when dealing with documents and personal details. Used Microsoft Excel to organise and analyse information, including creating spreadsheets, sorting and filtering data and maintaining accurate records. Prepared and formatted legal documents and correspondence using Microsoft Word. Managed and organised electronic and physical files and used internal databases and systems to input, update and retrieve information. Communicated professionally with clients and external contacts, responding to enquiries and directing matters appropriately.

Independently planned and organised lessons, creating a structured and positive learning environment for all my tutees. Conducted remote teaching sessions via Zoom and Microsoft Teams, demonstrating adaptability and proficiency with digital tools Built positive relationships with students and parents by understanding individual needs and adapting support accordingly. Monitored student progress closely and provided clear, constructive feedback to parents. Researched and recommended appropriate learning resources to support students in achieving their goals.

Delivered efficient and friendly customer service in a busy, fast-paced environment ensuring each customers order was taken and fulfilled efficiently. Handled customer queries professionally when dealing with different customer requirements. Worked closely with colleagues to maintain service standards while managing multiple tables. Responded to customer feedback and requests promptly to retain customer satisfaction. Upheld operational policies for cash handling, safety, security and inventory management to ensure a safe and pleasant customer environment.