Leanne Pedro Santana

Worked in a busy retail garden centre providing excellent customer service and ensuring a positive shopping experience for customers. Operated tills and processed cash and card transactions accurately while maintaining attention to detail. Assisted customers with product enquiries, directed them to suitable products, and resolved queries in a friendly and professional manner. Supported the wider team with maintaining store presentation, restocking products, and keeping checkout areas clean, organised, and efficient during busy periods.

Supported the smooth operation of the stockroom by receiving deliveries, unpacking merchandise, and organising stock efficiently. Prepared products for distribution to the shop floor, ensuring items were available for customers and presented to company standards. Worked in a fast-paced environment while maintaining accuracy, organisation, and health and safety procedures. Collaborated with colleagues to support daily store operations and meet business targets.

Delivered a high standard of customer service in a premium retail environment, assisting customers with product selection and recommendations across lingerie, beauty, and gifting ranges. Performed professional bra fittings, processed transactions accurately, and supported stockroom operations including deliveries, tagging, and inventory organisation. Contributed to maintaining excellent visual merchandising and store presentation standards.

Assisted drivers with multi-drop deliveries across London, ensuring parcels were loaded, unloaded, and delivered efficiently. Used handheld devices to update tracking systems and confirm deliveries while providing professional customer service at delivery locations. Worked effectively under pressure to meet strict delivery schedules and operational targets.

Provided personalised customer service across beauty, skincare, healthcare, and everyday essentials. Assisted customers with product recommendations, operated tills, processed refunds, and handled high customer footfall confidently. Maintained stock levels, replenished shelves, and ensured the shop floor remained clean, organised, and welcoming at all times.

Supported customers across clothing, food, and homeware departments while delivering friendly and efficient service. Operated tills and self-checkout areas, assisted with deliveries and stock replenishment, and maintained high standards of presentation throughout the store. Demonstrated flexibility by supporting multiple departments to meet customer and business needs.

Worked within a target-driven warehouse environment, accurately picking, packing, and preparing orders for dispatch using handheld scanners. Conducted quality checks to ensure accuracy and maintained organised inventory while adhering to health and safety procedures. Consistently met performance targets and contributed to efficient warehouse operations.