Main achievements: implementing Hospitality standards to high footfall environment, reaching "full compliance" audit results, taking 2nd ranking on commercial performance among UAE Rolex stores and achieving 150% of commercial target despite watches market drop.
Main achievements: opening new store of 850 sq m and training a large Team, putting in place clienteling strategy based on local and resident clients retention which leaded to successful COVID and post COVID period commercial performance, setting hospitality standards and training Hospitality Team, building and implementing "client experience" strategy (animation of lounge with exhibition and immersive space).
Main achievements: positioning the store as high end profile and reaching in top 5 worldwide in high end sales through variety of clienteling actions to build clients loyalty, Special Orders and High Jewelry events, development of strong product knowledge of the Team members to be promoted Experts.
Main achievements: Best customer experience European Award, highest local clients retention rate among Middle Eastern stores, implementation of high end concept and special orders, Emiratization project. Mission: Management support for Vienna Global Store opening, Austria.
Missions: Management support of Louis Vuitton Mall of Emirates Store opening, Dubai, UAE; organization of High Jewelry Event "L ame de voyage", High jewelry private presentations, LV Cup pop up Store management.
Main achievements: successful opening of the first Louis Vuitton Store in Qatar and creating a network of highly potential clients.