I have hands-on retail experience at Lovisa, excelling in customer service, sales, and shop floor presentation. Adaptable and detail-oriented, I thrive in dynamic, fast-paced environments and am passionate about delivering outstanding service, supporting team goals, and creating a positive shopping experience.
Took customer orders, prepared drinks and light food items, and ensured timely service. Maintained cleanliness of the front-of-house and followed food safety regulations. Worked under pressure during busy periods while keeping service friendly and professional. Collaborated with the team to manage daily tasks, restocking, and closing procedures.
Assisted customers with product selection, offering styling advice and promoting current deals. Operated tills, handled cash, and managed returns and exchanges efficiently. Replenished stock, maintained shop floor presentation, and supported store promotions. Consistently met daily sales targets and received positive feedback from customers.
Delivered tailored tutoring sessions in science and maths to GCSE and A-Level students. Built rapport with students and parents, improving student performance and confidence. Managed lesson planning, scheduling, and communication independently—demonstrating reliability and organisation.
Supported pharmacists with stock organisation, customer queries, and prescription preparation. Provided frontline service, answering customer questions and guiding product choices. Ensured compliance with health and safety protocols and maintained confidentiality.
Irsa Malik was a reliable and hardworking team member during her time at Lovisa. She provided excellent customer service, adapted quickly to the fast-paced retail environment, and always maintained a positive attitude. Irsa would be a valuable asset to any team. Sincerely, Baviah Walli Lovisa