Experienced Sales Assistant at ZARA with a customer-focused approach, skilled in expediting transactions, maintaining a clean shop floor, and training new team members. Flexible and adaptable to dynamic retail environments.
• Expedited purchases and refunds at the register during peak hours, maintaining exceptional customer service under time constraints. • Collaborated with colleagues to efficiently open and close the store, ensuring a clean and well-organized shop floor. • Accurately processed transactions, neatly packed customer bags, and trained new team members in these procedures. • Demonstrated a customer-focused approach when addressing inquiries related to stock, inventory, and sales promotions.
• Facilitated purchases and refunds at till in a time-efficient manner during busy periods, whilst delivering excellent customer service despite the time pressure • Efficiently worked with colleagues to close and open the store to maintain the appearance of a pristine shop-floor • Carefully and accurately rang up items, neatly packed customer bags and trained new colleagues to do so • Brought forth a customer-centric attitude when answering questions regarding stock, inventory and sales
• Shadowed employees from a range of divisions in Eurex and Clearstream to gain an insight on the carees within finance and the undertakings and responsibilities involved within these careers • Co-ordinated a presentation to effectively communicate what I learnt about financial markets during the internship to fellow interns and employees • Learnt how to effectively compile and analyse data on Excel • Participated in several workshops on professionalism with IntoUniversity
• Created and implemented lesson plans based on child-led interests and the national curriculum for KS2 and KS3 English and Maths • Achieved high client satisfaction ratings due to increase in academic performance and better grades • Ensured students were always engaged by personalising and modifying lessons as needed • Communicated and collaborated with students to succinctly convey complex ideas and gauge their understanding, and with staff to report back progress and create a fantastic work-environment
• Trained to become an 'active listener' and developed the skills necessary to communicate with others in distress • Made informed decisions about whether those that needed support were in danger due to their mental health and made referrals to professional therapists • Organised consistent meetings to provide emotional support to those who needed it and discussed issues they faced in an empathetic way