Dario Nappi Quintiliano

● Led a team of three in stock control operations, providing training and oversight to ensure accuracy, accountability, and smooth daily workflows. ● Enhanced internal processes and task delegation, increasing team productivity and reducing operational bottlenecks. ● Leveraged inventory data to forecast demand and optimise stock levels, improving availability while reducing overstocking risks. ● Led inter-store stock transfers to balance inventory across locations, minimising stockouts and maximising sales opportunities. ● Proactively resolved stock discrepancies through stakeholder communication and regular audits, ensuring inventory accuracy and reducing shrinkage.

●Managed partner coordination for product launches, stock, promotions, and go-live activity, ensuring on-time execution and strong visibility. ● Coordinated delivery schedules with non-drop ship partners, working closely with merchandising and distribution centre teams to meet partner SLAs. ● Monitored partner bestsellers and product sales, providing insights and recommendations to drive trading and marketing performance. ● Conducted weekly site walks to review product listings, categories, and imagery, ensuring all content met brand and partner standards. ● Supported the Online Partner Manager in identifying opportunities and resolving underperformance across partner sites. ● Organised seasonal calendars, planning meetings, and documentation for key partners, collaborating with Merchandising and Buying teams to align strategies.

●Collaborate with brands to create and maintain concession data, promptly addressing and resolving any pricing, geo-pricing, or other issues. ●Conduct comprehensive competitive analysis, report key insights, and recommend adjustments to meet company objectives and enhance market positioning. ●Proactively manage inventory to ensure optimal product availability, minimising discrepancies between stock levels and website listings. ●Serve as a point of contact for queries from suppliers, buying and merchandising (B&M), the photo studio, the digital team, and customer services, escalating to the product lifecycle manager when necessary. ●Perform routine online site audits, identifying and prioritising areas for improvement, and communicate these to the product lifecycle manager. ●Oversee product lifecycle management, including site catalogue updates and coordination of product photography uploads. ●Leverage data analysis, user research, benchmarking, and content audits to guide content development and make informed decisions. ●Collaborate with various business units to establish robust processes for collecting, organising, and maintaining a structured, up-to-date product database.

●Assisted Private Client Managers and Personal Shoppers in handling complex transactions and ensuring a seamless customer experience. ●Maintained and managed stock-related discrepancies, keeping the Sales Manager informed of any outstanding issues and ensuring their timely resolution. ●Updated and monitored the database of stock held, while carrying out stock enquiries to support inventory accuracy. ●Processed sales orders, pick lists, shipping labels, and shipping documents for third-party logistics (3PLs) within strict deadlines. ●Troubleshot product shortages, identifying root causes, and formatted weekly/monthly shortage reports for review by senior management. ●Ensured that requests were managed promptly, consistently exceeding team and client expectations, and delivering in line with KPIs and SLAs.

● Coordinated and monitored supply chain operations to ensure efficient and timely flow of goods. ● Received goods in the warehouse, entered purchase orders (PO) into the ERP system, and shipped outbound orders on schedule. ● Followed up with third-party logistics (3PLs) to resolve issues with open orders that did not meet the required shipping date. ● Utilised logistics IT systems to optimise shipping and transport procedures, improving efficiency and reducing delays. ● Maintained detailed logs and records of warehouse stock, processed orders, and shipment transactions. ● Prepared comprehensive reports for upper management, providing insights into supply chain performance and inventory status. ● Monitored deliveries to ensure customer satisfaction and maintained accurate records of all transportation and goods movements.

●Prepared timely shipping reports for distribution to the management team. ●Created billing documentation and approved supplier invoices, ensuring accuracy and compliance. ●Built strong relationships with internal teams such as buying, merchandising, wholesale, and warehouse operations. ●Liaised with suppliers from the UK, Europe, and the Far East to ensure smooth coordination and timely deliveries. ●Coordinated product transportation from the country of origin to the final destination for both air and sea freight. ●Conducted data entry and issued freight arrival notices to customers and brokers, ensuring clear communication. ●Provided completed booking confirmations for orders and sent final documentation to relevant parties, including account management, customers, and the warehouse team. ●Analysed shipping costs to recommend appropriate arrangements and coordinated deliveries to meet customer expectations.

●Oversaw the receiving and shipping of products, working with warehouse personnel to ensure efficient workflow. ●Communicated with suppliers to confirm timely and accurate order deliveries. ●Performed cycle counts and regular stock checks to maintain inventory accuracy. ●Ensured the implementation of standard operating procedures to promote efficient business operations. ●Collaborated with the buying and logistics teams to facilitate the successful delivery of products to market. ●Managed warehouse stock, including replenishing supplies, organising deliveries, and coordinating product transfers.

●Customer welcoming and customer management ●E-commerce administrator ●Customer service ●Preparation of offers, order and agent management ●Supplier relations ●Warehouse Operative ●Business computer maintenance