Ivana Gianfrate
As a Business Development Manager at Greycon, I focus on helping roll-based and flat sheet manufacturers enhance their efficiency, reduce costs, and improve customer service reliability. Whether working with the paper, plastic, metal, or converting sectors, I partner closely with these industries to propose tailored solutions that positively impact their bottom line. One of the things I love most about my role is helping solve complex challenges using Greycon’s world-class software products. From cutting-edge optimisation algorithms to bespoke production and supply chain solutions, I ensure that manufacturers know how to streamline their operations and achieve immediate, measurable results with Greycon. Having grown up in Italy and now living in the UK, I’ve experienced first-hand how diversity strengthens a company. Greycon’s team is made up of professionals from all over the world, united by a shared passion for what we do. This international perspective allows us to collaborate effectively, leverage different experiences, and deliver innovative solutions. Outside of work, I’m a proud mamma to a lively 4 year old girl. I love spending time with my daughter and family, chasing her around the park, or exploring new places together. Being a mom has not only enriched my personal life but also strengthened my patience, balance, and understanding—qualities that I bring into my professional life. I believe in working collaboratively, helping others succeed, and creating win-win situations for everyone involved. If you’re in the manufacturing industry and want to discuss improving production efficiency or overcoming operational challenges, feel free to get in touch. I love connecting with new people and sharing ideas!
Helping roll-based & flat sheet industries lowering costs, improve production & supply chain efficiency and increase customer service in accuracy and reliability. Greycon is the world’s leading provider of production planning, scheduling, and manufacturing execution systems that have been designed specifically for roll-based & flat sheet industries. Greycon operates throughout the world in over 40 countries. Greycon’s strength is the extensive range of specialist software solutions for Paper & Board, Plastic Films & Flexible Packaging, Nonwovens, Metals, and Converting industries supported by powerful optimization algorithms and a highly experienced team of consultants.
Directly responsible for generating revenue by selling AspenTech’s solution using proven sales methodologies taught in an on boarding program. Part of an industry-leading team while building a strong foundation of skills centered on our customer’s business goals, needs and value.
Directly responsible for generating revenue by selling Aspen’s products in high volume, short sales cycle transactions.
AspenTech is a leading supplier of software that optimizes process manufacturing - including oil and gas, petroleum, chemicals, pharmaceuticals and other industries that manufacture and produce products from a chemical process. The Lead Development Representative (LDR) is a member of Aspen’s global inside sales organization known as Aspen Telesales Direct. The LDR will need to develop a solid understanding of Aspen’s value proposition and be able to translate the value proposition into both written and oral communications with customers. A strong training and enablement plan is provided but candidates must possess the ability and confidence to engage customers, evoke interest in AspenONE Engineering solutions, qualify and disqualify potential customers, think quickly on their feet, and apply value propositions to specific customer scenarios and a variety of buyers.
Lead Generation for Italian and other EMEA campaigns such as Dell QC - Checking that leads are at the required quality for Italian campaigns.
Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. Serve customers by providing product and service information; resolving product and service problems. Attract potential customers by answering service questions; suggesting information about other services. Open customer accounts by recording account information.
• Assisting with all aspects of administrative management, equipment inventory and storage • Sending out and receiving mail and packages • Preparing business correspondence
Debt collection: Management credit on behalf of Insurance Companies. • Supervision and quality control of a team of 30 operators, on outbound and inbound activities. • Management and training of operators, monitoring of phone calls, management and resolution of emerging issues, • Calculation and control of operators’ performance.
Started as telemarketing operator. • Answer the incoming calls from clients and customers and provide them with the required information, resolving ad-hoc enquiries • Build new client relationship as well as maintains the existing ones through effective customer service. • Offers travel packages.
Starting work as telemarketing operator and subsequently as Customer Service Representative. • Direct management of relationships with customers and partners, preparing and mailing operations, organization of events and exhibitions. • Assistance in the training of technical inspectors, order management, tools for testing, preparation material for training and updating of technical verifiers.
Advising and helping the clients selecting the best travel plan according to their needs; Answering phone calls in order to answer questions regarding travel information, making arrangements for booking tickets.
Duties: • Provide general knowledge of attractions and destinations • Develop and maintain an information file • Prepare and deliver commentary • Prepare for tour by making arrangements and confirming reservations • Conduct tours • Complete tour reports, daily logs and expense reports • Assist special needs clients • Escort passengers Experience: An outgoing personality, an interest in travel, geography, history and attractions, and good communication and presentation skills are required. Customer service skills and knowledge of the tour area are also necessary. Research skills, people and time management skills and a second language are also desired.
Screening incoming telephone calls; recording and transmitting messages; receiving and announcing scheduled visitors; screening unscheduled visitors. Arrange appointments for administrators by maintaining master administration calendar; rescheduling appointments when conflicts arise. Provide office services support for administrators by inputting data; proofreading documents; gathering information; preparing reports; maintaining files; ordering and maintaining supplies and equipment. Skills/Qualifications: Administrative Writing Skills, Telephone Skills, Meeting Planning, Multi-tasking, Scheduling, Data Entry Skills, Professionalism, Attention to Detail, Organization
Determine requirements by working with customers. Answer inquiries by clarifying desired information; researching, locating, and providing information. Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. Fulfill requests by clarifying desired information; completing transactions; forwarding requests. Sell additional services by recognizing opportunities to up-sell accounts; explaining new features. Maintain call center database by entering information. Keep equipment operational by following established procedures; reporting malfunctions. Update job knowledge by participating in educational opportunities. Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Enter data by operating data entry equipment; coding information; resolving problems.