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Jennifer Djimo

Customer Service Assistant
About

With diverse experience in luxury retail, I've honed my customer service skills across brands like Tory Burch and Valentino. Versatile, I easily adapt to different work environments from department stores to flagship locations. My SIA security training enhances my ability to maintain store standards. Fluent in English and basic French.

Previous Brands
BBC News
Designers Guild
Grand Park Hotel
Homerton University Hospital
LANVIN
Monica Vinader
Primark
Slowear
Stephanie Jackson
SUQQU UK
The O2
TONI & GUY
Tory Burch
Valentino
Wedgwood
Work Experience
Sales customer service assistant
Mar ‘23 - Aug ‘23
Stephanie Jackson

Since March 2023 I have worked in various brands such as Tory Burch, Monica Vinader, Lanvin and Valentino in locations in Bond Street, Marylebone, Covent Garden, Canary Wharf, Westfield London, Harrods and Selfridges. Looking prim and proper to the highest standard and excellent customer service. Job roles included stocktaking, which required constant, checking, and re-checking quantity of stock, ensuring customers can try out different shoes of their size and different clothing in their size if not already available on the shopfloor, all in a quick and timely manner. Aiding the customer with any queries on the shopfloor, checking if all stock on shop floor is to standard and organising new stock.

Student Nurse
Sep ‘22 - Jul ‘23
Homerton University Hospital

Experience with being a student adult nurse with skills in taking observations, helping with medications and writing care plans.

Sales Assistant
Oct ‘21 - Jul ‘22
The O2

working on the tills as a cashier, aiding customer's with their fittings in the fitting rooms. Making sure stock was always replenished and that the shop floor always looked presentable. Whilst also ensuring store maintenance.

Door Supervisor
Feb ‘21 - Aug ‘21
Grand Park Hotel

Did two courses with the SIA which included Door Supervisor and CCTV operator. Was part of the door supervisor security team for the women. Ability to guard rooms for 12hrs in the hotel helping them to quarantine safely by escorting the guests at night.

BBC Young Reporter (Gold
Mar ‘20 - Mar ‘20
BBC News

Winners) 202o BBC Short Film Documentary MARCH 2020 Involved me being part of a scene where I reflect on how multiculturalism is perceived within London and voicing out my opinions on issues discussing race, nationalism and British society which resulted in being broadcast on live TV for an interview with Asad Ahmed on the 10th March 2020 on the BBC 6 o'clock news.

Customer Service
Nov ‘18 - May ‘21
Primark

3 month temporary contract which then turned into a permanent one because of the hard work and benefitting attributes I used and put it in. Job included tasks such as customer service, handling passports for tax free shopping, basic math skills, knowing how to use a till, folding and sorting out clothes (prep). • Started at 17 years old.

Assistant
Feb ‘17 - Dec ‘17
TONI & GUY

Job included tasks such as sweeping floors, washing and blow drying hair, washing dishes, cleaning and drying towels, serving tea or cofee, cleaning equipment, washing basins and the toilet. • Started at 15 years old. • Worked for one year.

Retail Experience
Store Approvals
Harrods
Selfridges
Retail Category
High-end luxury
Luxury
Premium
Work Environment
Department store
Flagship store
Product Category
Womenswear
Menswear
Accessories
Leather goods
Beauty & Fragrances
Footwear
Watches & Jewelry
Other
Responsibilities
Greeting
Client Help
Complaint handling
Aftercare
Storytelling
CRM
Upselling
Cash register
Transactions
Packaging
Returns & Exchanges
Product demos
Product labelling
Styling
Order preparation
Store Maintenance
Stock control
Stockroom management
Health & safety
Languages
French
English