Rosie Harborne

Peer Support Volunteer at SHP

Over 10 years of extensive customer service and administration experience gained through working in Retail, Corporate and Hospitality sectors. Confident, professional friendly and focused on eficiency and quality of service. Cares about each client's needs and self-motivated to consistently provide first-class results. Creative, and a detailed planner who is looking for a role in Retail.

Previous Brands
Four Seasons, Stephanie Jackson, Outside the Box
Nancy Hayes, Model Union, Koala Models, Barbizon
Swimming Nature & SCRA
national health service
Whole Foods
Randstad, Robert Half, Clyde & Co Law, Dentsu Aegis
Project Zen, Rosewood, Piacere, Left Bank
Work Experience
Retail Sales Associate (Temp)
Aug ‘04 - Now
Four Seasons, Stephanie Jackson, Outside the Box

Sold luxury fashion items for exclusive boutique clothing brands. •Resolved customer queries using active listening and problem solving skills. •Processed new orders and refunds in line with company standards.

Jan ‘04 - Now
Nancy Hayes, Model Union, Koala Models, Barbizon

Participated in various projects, such as television advertisements, magazine promotions and fashion catwalks to promote products. •Worked closely with directors, designers, photographers and fashion coordinators to produce desired looks for photoshoots.

Swim Instructor
Sep ‘18 - May ‘19
Swimming Nature & SCRA

Assisted swim instructors Ensured patrons adhered to rules and guidelines Teaching young learners swimming techniques Providing support to learners Helping to improve swimming confidence

Hospitality Assistant
Nov ‘03 - Sep ‘17
Project Zen, Rosewood, Piacere, Left Bank

Anticipated and addressed guests' service needs. •Managed front-of-house operations efectively and eficiently. •Used outstanding communication and relationship-building abilities to provide warm, friendly customer care.

Administrative Ofice Assistant (Temp)
Jan ‘04 - Apr ‘17
Randstad, Robert Half, Clyde & Co Law, Dentsu Aegis

Completed accurate data entry, employing meticulous attention to detail. •Answered phones and performed clerical ofice functions. •Performed administrative tasks, document management and report development for inter-departmental use.

May ‘12 - Oct ‘12
national health service

•Provided end of life care for a family member •Dedicated to meticulously administering medication and navigating treatment schedules with close attention to detail

Customer Service Coordinator
Nov ‘11 - Oct ‘12
Whole Foods

Developed planning and scheduling skills in a collaborative customer-facing environment at fast-paced Bay Area and London flagship locations •Worked closely with other team members to complete objectives and achieve goals, took on a leadership role and honed clear communication and delegation skills •Focused on being resolution oriented and diplomatic with customer relations •Held additional responsibilities as a cashier

English - Native
Location Preference
To be discussed
Work Pattern
Employment Preference
Freelance Assignments
Hourly Consulting
Permanent Positions
London, UK