Open to Permanent
Open to Permanent
Kiara Ruxton Boyle
Training & Quality Leader in Luxury
Previous Brands
Career Break
YOOX Net-A-Porter
Swarovski
Mango
Ralph Lauren
Work Experience
Personal goal pursuit
Sep ‘25 - Now
Career Break
Global Head Training & Quality - Customer Care
Jun ‘23 - Dec ‘25
YOOX NET-A-PORTER GROUP
-Create and drive the global skill strategy across 1P and 3P to deliver key workforce and customer metrics: service quality, job role proficiency, first contact resolution, average handling time and CSAT -Design and implementation of end to end learning solutions across the online stores: NET-A-PORTER, MR PORTER, YOOX and The Outnet to facilitate business and customer priorities
Training And Quality Manager - Customer Care
Nov ‘15 - Jun ‘23
YOOX NET-A-PORTER GROUP
-Lead a multi-site training and quality team to achieve team, business and commercial goals -Implement and deliver the Customer Care training program
Head of Training - Lola & Grace
Apr ‘14 - Apr ‘15
Swarovski
Training Manager - UK & Scandinavia
Apr ‘11 - Apr ‘14
Mango
Recruitment & Training Coordinator
Mar ‘09 - Apr ‘11
Ralph Lauren
Head of Training
Swarovski
Languages
English - Native