Aaditi Aryal
I bring strong customer service and sales skills from fast-paced retail and hospitality roles, confidently handling transactions, styling, upselling, and returns. Adaptable and proactive, I excel at teamwork, problem-solving, and delivering high standards on the shop floor for outstanding customer experiences. Fluent in English and Nepali.
Worked for Front of House at a high-end restaurant in Marylebone as a runner. I supported smooth front of house operation, by delivering the dishes promptly, assisted with table clear ups, preparations, service and maintaining a high standard of efficiency, cleanliness and hospitality expected in a fine dining environment. Collaborated closely with both kitchen and service teams to ensure all customers were receiving an exceptional level of hospitality. When communicating with customers there was clear, and professional interaction from me, this allowed me to deliver smooth service. Any unexpected challenges and customer complaints allowed me to develop my problem-solving skills and adaptability skills as all customers have different needs and wants that I'd meet.
From sandwiches to coffees and making juices and shakes, in 5 months I worked in all the sections, food station, coffee and juice. Joe and the Juice allowed me to gain many new skills and enhance the ones I had already acquired from my previous experience. There were many recipes to learn which meant memory was challenges here however this gave me the opportunity to improve on my information retention. With the barista training that was provided I was able to learn how to make all basic coffees, iced coffees and matcha. Acquired the knowledge of cleaning the coffee machine. Further strengthen my ability to work under pressure by managing rush periods in a fast-paced environment. Learned all the hygiene procedures for food preparation, was able to execute an open and close of the bar. Listening and engaging with customers allowed me to provide positive experiences, my communication skills and customer service skills elevated.
As a Front of House, handled orders, in person and over the phone. I worked closely with delivery drivers and oversaw sending correct orders out and making sure delivery was in control. Managed any form of enquires or complaints. Gained knowledge on hygiene procedures, when packaging food as it was direct contact with food. Strengthened communication skills and heightened confidence levels as I was working closely with customers. Additionally, working with a huge team allowed my teamwork skills to strengthen. Gained the ability to work in a fast-paced environment.