Leah Marquis
leahmarquis55@gmail.com Boasting years of customer-facing roles, I excel in providing top-notch service and handling intricate transactions. With experience at IKEA and Elite Agency Group, my skills in trend analytics, problem-solving, and detail-oriented tasks have been sharpened. Adaptable to high-pressure environments, I consistently deliver excellent results.
• Working with high profile customers, providing 1-1 service, on 3rd floor customer service. Also having the opportunity to work in high fashion environment, gaining knowledge on the analytics of trends and aiding in customers confidence. - Working with brands such as Hermes, Chanel, Balmain within beauty, fragrance and fashion
• Anticipate customer needs and provide high quality service, while working in high pressure environments, taking and delivering orders to ensure customer satisfaction. I meticulously handle till system transactions such as exchanges, returns to ensure seamless and accurate cash flow. Solving customers problems, they may have when it comes to furnishing. Also working in logistics, supporting Data analysis increasing my attention to detail.
• Delivering great customer service by working as a part of a team, handling till systems, facing and stocking. Carrying out warehouse tasks to ensure smooth running throughout the store, to keep customers satisfied.
• Enforcing school and class rules to help teach students with the correct behaviour. Rearranging Classrooms between classes, ensuring environment is ready for children. Improving interpersonal skills, with various age groups by reading to them and aiding with school tasks. Volunteer Mind Mental Health Charity, Sidcup (July 2017-August 2017) • Ensuring products and goods were aesthetically pleasing for the customers. Cash handling and operating till machines. Assessed target sales by meeting and recording them.
Leah was great to work with. She was very friendly, knowledgeable, and knew how to pay attention to the customers needs. She was also reliable and a great team player, always willing to help others and which helped to create a collaborative work environment!