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Fatma Abada

dedicated and a fast learner with the ability to perfrom effective communcation skills with customers and my peers
About

I have strong experience in luxury and high-street retail, excelling in customer service, sales, and personalised styling. Adaptable and multilingual, I thrive in fast-paced environments, consistently delivering exceptional client experiences and supporting visually appealing displays across both boutique and high-street settings.

Previous Brands
Artisan Coffee
GIORGIO ARMANI
AROUSSA COLLECTIONS
River Island
the childrens charity
Work Experience
sales volunteer
May ‘25 - Jun ‘25
the childrens charity

RETAIL SALES ASSOCIATE
Mar ‘25 - May ‘25
River Island

As a sales associate at river island, i gained valuable experience in providing excellent customer service within a high-street fashion environment. I developed skills in assisting customers with outfit selections, offering styling advice, and ensuring they had a positive shopping experience. I also became proficient in handling transactions, maintaining store displays and managing inventory. This role helped me improve my communication skills, adapt to a fast-paced retail setting, and gain an understanding of the latest fashion trends

RETAIL SALES ASSOCIATE
Oct ‘24 - Feb ‘25
AROUSSA COLLECTIONS

In my role as a sales associate at a Moroccan boutique selling luxury caftans and jewelry, i gained valuable experience in customer service, and sakes techniques, and product knowledge. I developed skills in building rapport with clients, understanding their preferences, and providing personalized recommendations. I also gained experience in merchandising, ensuring the boutique was visually appealing, handling transactions, and managing inventory. This role enhanced my ability to communicate effectively, cater to a diverse range of customers, and understand the nuances of luxury fashion retail

BEAUTY ADVISOR
Dec ‘23 - Jul ‘24
GIORGIO ARMANI

As a beauty advisor at Giorgio Armani, my day-to-day responsibilities revolve around providing exceptional customer service while showcasing the brand's luxurious products. I'm deeply involved in educating clients about the full range of skincare, makeup, and fragrance offerings, tailoring recommendations based on their individual needs and preferences. I spent a lot of time interacting with customers, offering personalized consultations, and helping them discover the perfect products- whether it's selecting a foundation, creating a skincare regimen, or choosing a fragrance that matches their personality. Meeting sales target is a key part of my role, so i often recommend complementary products to enhance their experience. I also maintain the store's visual merchandising, ensuring that products are displayed beautifully and are easily accessible. Each day is different, but i enjoy building relationships with clients, offering them an exclusive experience, and staying up to date on new launches to continue offering the best advice

BARISTA
Aug ‘23 - Oct ‘23
Artisan Coffee

As a barista, I gained hands-on experience in preparing a variety of coffee and tea beverages, while developing my customer service skills in a fast-paced environment. I learned to operate espresso machines, froth milk to perfection, and ensure each drink was made to a high standard. I also improved my ability to work efficiently under pressure, manage multiple orders simultaneously, and maintain a clean and organized workspace. This role helped me build strong communication skills, work effectively as part of a team, and provide friendly, personalized service to customers

Retail Experience
Responsibilities
Client Help
Greeting
Packaging
Store Maintenance
Open/closing store
Product labelling
Returns & Exchanges
Online orders fulfilment
Recommendations
Mounira Chabani
Worked in the same group - sales volunteer, the childrens charity
May 2025 - Jun 2025

“I am happy to provide a reference for fatma abada, with whom I had the pleasure of working as a sales volunteer at the childrens charity . During our time together, fatma showcased exceptional communication skills, which greatly enhanced our customer interactions. They consistently engaged with customers at the till in a friendly and professional manner, ensuring that everyone felt welcomed and valued. Fatma was adept at answering questions and providing information about our products, contributing to a positive shopping experience. In addition to their strong interpersonal skills, Fatma effectively organized stock in the backroom. They implemented a systematic approach to sorting and labeling items, which ensured that our inventory was well-managed and easily accessible. This attention to detail helped streamline our operations and facilitated a more efficient restocking process on the sales floor. I wholeheartedly recommend Fatma for any future opportunities. Their dedication and skills would be a valuable asset to any team

Languages
French
English
Arabic
Berber
Darija