Daniela Spigule

Provide professional and empathetic customer service, listening carefully to individual needs and responding appropriately to queries. Assist customers with pharmacy-related enquiries while maintaining a professional, respectful and patient-focused approach. Demonstrate strong attention to detail when handling products, information and customer requests. Support the smooth day-to-day operation of the pharmacy, including stock organisation, replenishment and maintaining a clean and professional environment. Operate EPOS systems accurately and process customer transactions efficiently. Communicate effectively with colleagues to ensure customers receive a consistent and high standard of service. Maintain confidentiality and professionalism when dealing with sensitive customer and healthcare-related information. Work effectively in a fast-paced environment while prioritising customer needs and maintaining accuracy.

Supported customers and patients in a busy pharmacy environment, providing friendly, professional and compassionate service. Used active listening to understand customer needs and ensure queries were handled appropriately. Assisted with day-to-day pharmacy operations while maintaining a high level of accuracy and attention to detail. Supported stock management, product organisation and replenishment to maintain efficient pharmacy operations. Developed strong knowledge of customer service procedures and the importance of confidentiality within a healthcare environment. Worked collaboratively with pharmacy colleagues to ensure smooth daily operations and a positive patient experience. Remained calm and professional when dealing with customer concerns, questions and challenging situations. Followed established procedures carefully, recognising the importance of accuracy and compliance when working in a pharmacy setting.