Valentina di Falco
I bring hands-on retail experience from managing a successful Depop shop, delivering excellent customer service, and handling sales, styling, and stockroom tasks. I thrive in fast-paced environments, am passionate about fashion, and excel at building client relationships and ensuring smooth daily store operations.
Greeted and seated 100+ guests per shift, managing reservations and walk-ins to maintain smooth front-of-house flow during high-volume service. Delivered professional, attentive table service while maintaining deep knowledge of menu, wine pairings, and daily specials to upsell and enhance guest experience. Coordinated between kitchen and floor staff to ensure efficient order timing and accuracy under pressure. Handled guest complaints and special requests with diplomacy and speed, consistently resolving issues to maintain restaurant reputation and repeat clientele. Balanced simultaneous responsibilities as server, host, and floor support — adapting to high-pressure environments with professionalism and calm. Collaborated closely with management to implement service improvements and maintain consistent brand experience.
Delivered fast, friendly service while maintaining quality under high-pressure environments. Contributed to daily service during peak hours, averaging 80–120 customer orders per day. Developed strong relationships with regular customers through personalised service and attention to detail. Managed point-of-sale operations and took part in opening/closing procedures with a focus on accuracy and efficiency.
Built and managed a fashion resale shop with over 100+ items sold and over 98% positive feedback. Averaged £200–£400 in monthly sales, showcasing trend-aware curations and styled product photography. Handled all aspects of the business from inventory sourcing and pricing to shipping and customer service. Used Instagram and Depop analytics to track performance and tailor listings to buyer demand.
Developed innovative concepts for content creation and editing. Edited and refined content for clarity, tone, and adherence to brand guidelines, enhancing overall readability and engagement. Traveled to multiple locations, ensuring the effective capture of unique and compelling visual content that resonated with target audiences. Fostered strong client relationships by regularly communicating project progress, addressing concerns, and incorporating feedback to deliver satisfactory outcomes.